Lovely Winery, Poor Service
By A Yahoo! Contributor, 8/19/07
We called in advance to ask about making reservations etc. for a party of 13, and were told that it was not necessary for us to make reservations to come on in by eleven o'clock that no reservations were needed. Upon arrival the man led us into a room to view the video. Some of the people were walking around the room looking at the wines, the man made comments about everyone not listening etc.etc. then he said he would not be taking us on tour. I said thats a good thing, he is to old and impatient to be doing this job. The wine tour guide was very nice and the tasting was good and he was well informed and answered our questions. At the restaurant we were advised that we should have made reservations etc. But we explained ourselves to them that we had called etc. and we were taken to the outside dinning area. The waitress insisted on taking our orders highschool style by calling out the dishes and asking us to raise our hands to place our orders. Evidently taking the orders seperately would have been entirely to much work for her. When two of the people were by mistake thinking of ordering from the dinner menu she informed them she did not know why they had passed highschool. It was a fact that the people were from poland and not accustomed to being rudly addressed by a waitress. The woman seemed to young and impatient for the job. The brick walkways were in extreamly bad repair and I could see someone stumbling and really hurting themselves on the walkway. And the overhanging branch was about to hit my tall friend in the head had he not ducked under it. The winery is a lovely place, but the folks that work there make you feel that you are inconveniencing them and that politeness is not on the menu. What a shame to spoil an absolutely lovely place with staff of that calibur. You feel hustled through and the main thing is to pay and leave quickly. There is none of the ambience of grace and relaxation, or that the staff is pleased to see you. Something is truly missing here. You need to take a strong look at the picture you produce for your visitors. Please be so kind as to send a copy of this review to the winery, they need to know what people see, feel, experience as their guests. PJStrickland Visited Winery Aug. 18, 2007