This water park features the largest wave pool in Utah is located at this water park that features seven wave patterns in the ... More
Seven Peaks Water Park
This water park features the largest wave pool in Utah is located at this water park that features seven wave patterns in the pool, thrilling water slides, and 26 heated attractions that appeal to the entire family.
My main problem with this place is not the attractions, but it's the customer service (or lack thereof). I live about 35 minutes away from the park and was really looking forward to going down water slides on a hot summer day. I pull into the parking lot thinking, "My, this is funny! I thought more people would be here on a Wednesday! Wow, I guess weekdays ARE the best days to come." Nope. Turns out that the park had closed early that day due to construction. Why hadn't this tidbit been posted on their website?? I was mad that I had driven all the way there for nothing, so I went into the office hoping to get some kind of explanation. Their explanation as to why it wasn't on their website: The website was down. Um, no it wasn't. So then I told them that I had driven a ways to be here, hoping to get some kind of apology (or gas money, hehe), but all I received was, "Have a GREAT day." I had gotten the Pass of All Passes sometime in March/April at the Orem Trafalga. On my card, I was supposed to have a $15 food credit. So, here we are a couple of weeks after my first experience with the "office people". After having fun on the slides, we start getting a little hungry. So, we go up to the food counters and order our food, then hand the girl our cards with our supposed food credits on it. The girl looks at me confused, in such a way that said, "Uh, cool. You have a card. But I need MONEY." So I asked what the problem was. She said there was no money on the card and that I needed to talk to the people in the office. We go to the people in the office. Tell them what happened. The girl looked confused. Her look said, "Wait, people can have money on these plastic cards??? Wow, that's news to me!" She didn't know what to do so she had to get a supervisor. The supervisor asked us when we had bought our passes, and where we got our photos taken, etc. We told her we redeemed them at the Orem Trafalga. Then a lightbulb went on in her head, like, "Oh, okay. These people AREN'T lying about supposed to be having food on their cards." She then told us that the Orem Trafalga people are basically idiots and that they don't know what they're doing over there. Hence, they never gave us our food credits. Then she asked me how I'd gotten into the park. I was like, "Um...with my card..." and she's all, like, "Oh, that means security's not doing its job because the Trafalga people haven't activated your card to give you access into the park yet." I then explained that this was my second time into the park. She had to go get her manager. Basically, all we really wanted was our free food, right? So, the manager comes out and has to do something to my card to give me access to get INTO the park--the park that I had been in twice within the past month. Manager leaves, and supervisor takes over again. Told her about the food thing AGAIN. I guess she had forgotten why we came to the office in the first place. She told us she had to charge us a $3 tax on the $15 food credit. DUMB! The food was supposed to be free. I had already paid for it on my Pass of All Passes! Well, we didn't have our wallets with us, so the girl was like, "Well, I can leave a note on your card so that the next time you come in, the office people will know you need to pay the tax to get the food money." All in all, we NEVER got any food that day at the park. And now I know that the security guards suck at their jobs. And, apparently, there is no real communication between Seven Peaks and its Trafalga partners, who, too, are apparently retarded.
Me and my family usually visit seven peaks quite a few times a year and have always been so faithful to them but as of this year they have crossed to many lines. The past several times we have been within the last few moths the staff has been AWFUL! They have been so unkind and so unwilling to help you. Prices this year are also awful. It's way to frustraiting that even though i have a pass of all passes, I am still spending thirty bucks every time I go to have a good time. TOTAL RIP OFF! And awful awful service.
First of all the searches at the front door are against our constitutional rights. It is not a reasonable search to rumage through someone's purse and bag to enter a water park. I get that they don't want outside food in there, but the searches are just plain wrong. When I tried to explain this to their teenage "security guard" he just said they are private property. We do not waive our rights when we enter private property Seven Peaks! If you don't like the constitution, please take your company to different country! Not only are you subject to illegal searches, you have to pay out the wazoo for this place. There is a fee for parking and you have to rent tubes ($5/$9). They don't have any community tubes for use. If you don't want to fork out for tubes, then you have a whopping 3 slides you can go down and very long lines to get to them. Also, they are not open on Sunday, so those of us who work have to go on Saturday with serious overcrowding. I won't be bringing my family back there, and I will recommend to my company that we no longer have any summer events there.
We arrived at seven peaks later in the afternoon as a large family group. After we spent the money to get in, spent the money to get a locker and then spent more money to get tubes for all 14 in our party, we finally got in line to ride. Just as we got to our very first ride, still bone dry and next in line they closed the park due to thunderstorms. Fine, safety first, I understand that.
However, when we, as a bone dry party of 14 went to ask if we could have a rain check so we could return tomorrow we were told no. We didn't ask for a refund, we just asked that we could at least ride one slide. Nope. When we asked to talk to a manager the manager said she was staying out of it and would let the other staff handle it. After another minute or two of trying to understand why we paid them 20 dollars each, not including the extra for tubes and lockers, for absolutely nothing, they shut the door on us.
Instead of offering us a rain check so we could come back and enjoy their park they decided to take our money and give us nothing in return. Our family will NEVER return to this park again. They lost us as customers, potentially losing thousands of dollars from our family visiting this park in the future, just to save a couple of hundred.
Not good business, not good customer service and we left feeling cheated and sick.
yes, The season pass was too good to pass up; what with all the other places you can visit with it in the valley, but because of the huge amount of people, any of the places it offers aren't really all that enjoyable most of the time. We still go just for a break, but if I hadn't purchased the season pass, I would NEVER pay the outrageous prices for the crowds. Also, the new rule, of no food is really annoying, especially when you can spend several hours there with usually young children. They are trying i guess, but have some kinks to work out.
Not sure but Seven Peaks is trying to figure this out! The lines are crazy long, so many people you can't even move around. On top of that NO outside food, huge parking fee and tube rentals ($5, $9, $13). There's 3 slide that don't require tubes, and instead of having "community" tubes for each slide (like in yrs past) you have to rent your own just to ride the slides, its total crap! They sold to many season passes, and its was a total money grab. I don't blame them for doing that, but the experience is a complete waste of time because of the crowds.
As a family we have had season passes to Raging Waters for years and love to go on Sunday as it is less crowded. The kids play all day and we pot luck or BQ. Now they have sold to Seven Peaks and they are closed on Sunday, they allow no outside food except for small portions for babies or toddlers, and no BQ. Then they sold thousands of season passes on KSL and Groupons and will need to limit the number of people in the park on certain days which means you or I may not get in even with season passes.
My friends and I love to go to this water park. It is a blast but only once a twice a season is good. It can get way old really fast and the pricing is a rip off. Lagoon is a much better deal, they have the water park and costers! Seven peaks would be a lot better if the prices were lowered a litter. It is a great place to spend on a nice summer day though. Just need alot of money.
What I like about this place is the fun rides. Honestly though, it was lost on our young kids. We adults would take turns, but the kids would rather just play in the pools. Might as well go to the public pool and spend an 1/8 of the price to get in. The place is overpriced in every way-admission, parking and food. Which brings me to my next point. For such a small amusement park to not allow patrons to bring their own food into the park is ridiculous. We are health minded, unlike a great portion of fat and overweight Utahns, and would prefer not to eat 7 Peaks greasy, fatty and high in cholesterol food. Young kids eat frequently, quickly and do not consume much on each fly by. So because we had to keep our food outside the park in the picnic area, our husbands had to go in and out quite regularly to get food. They say "no outside food" but they'll let you bring in small portions at a time (they think this is being reasonable). It's not. It's annoying and a time waster. I can completely understand not allowing glass or alcohol, but food to feed your families? Really? They are not making it more safe for you, they're trying to gouge you for more money and then compound the insult by not offering any decent and healthy varieties of food. This place is not Disneyland or 6 flags. It's a small, local water park. Also, the place is loud. You have to shout at each other to be heard over the din of music. I live in the area and I have no plans to go back anytime soon, if ever.
Seven Peaks was better than ever in 2008. They replaced the turf by the wavepool and all of the slides were up and running this year. Their new slide, The Vortex, is really sweet! We have season passes and so we went a lot this year. The water is normally warm and it was cold sometimes, which didn't matter that much because it was so hot outside. Anyone that complains about the prices at Seven Peaks needs to try going to amusement parks anywhere else in the country. Their season passes are never more than like $50 before the season starts, and I think they're one of the only amusement parks in the world that lets you bring in your own food. Definitely a cheap way to get a whole summers worth of fun for you and your kids.
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