This Organization is a Mess
I wish I could have rated the animals, but we never got that far. We arrived at the front gate at 3:30pm on a Wednesday in the winter, which their website clearly says that they close the gates at 3:29pm, but there was no one to be found so I figured that maybe we'd still get a chance to get through in time by going through the exit. Got to the Admin building and it was locked tight with no lights on at 3:33pm. I was pretty frustrated because there were obviously people still in the park. Out from the locked building emerges a woman with a bad attitude who tells me that the park is closed and they just sent the last car through. I asked if she could make an exception because we drove out from the DFW area, which she replied, "No, sorry (not really from her face) but our website says 3:29pm." I again pleaded because it was my wife's birthday today. Again she replied, "No, sorry (not really from her face) but our website says 3:29pm." But our iPhones say it's 3:33pm which she replied, "No, sorry (not really from her face) but our website says 3:29pm." and then closed and locked the door she emerged from. We drove home sad; myself, my wife, my 2 girls and my mother-in-law.
So I did what anyone would do, I wrote a letter on their website: "I'm so glad that your organization is doing so well that you can turn away customers during your normal winter hours. We had just arrived today from Plano at 3:25pm and your front gate was already locked. After driving through the exit and arriving on at your office, that was locked too. A short time later an unfriendly woman, with an ungodly amount of eye makeup on, greeted me and told me that the last car of the day had just gone into your park. How can this be? "Sorry, but it's our hours are on the web" is all she said. Even when I pleaded that we had driven 2.5 hours from Plano because my wife wanted to visit your park on her BIRTHDAY!!!
So, I am very pleased that you are doing so well. I will make sure to tell all my friends on Facebook, Yelp and all other social media and in person that you are no longer in need of any donations from anyone. Congrats."
After the Director of Tourism replied to this as we are sorry you had a rude employee but our hours are posted on the website. Then later I received an email from the SAME RUDE LADY!!! She, not only misspelled my name (grr), proceeded to repeat the hours of their operation and tell me that the security cameras have me clocked into the gate at 3:35pm.
Pissed is not the word I would use for how I feel about their organization at this moment and I would strongly deter anyone else who might be wanting to make the trek out there.