It was the worst experience of my life. I was told it was my fault he ruined my favorite pair of earings and when I was talking to him about it, he just walked away, never said sorry or anything. I urge you to reconsider where you take your jewerly.
I was so impressed with the customer service at Gibson's. I had an item engraved; I was consulted to ensure the placement and font were correct. My item was completed in less time than estimated and I was called immediately when it was ready for pickup. The pricing was the best I've ever found. I will use them for all my future engraving and jewelry purchases.