Cenzia Arts and Gifts, Kennett Square

As the owner of Cenzia Arts & Gifts, I find it absolutely necessary to reply to this review. As the owner of a small business, I am completely aware of the importance of providing excellent customer service!!!! My staff and I work very hard, each and every day, trying to accomplish this. It is very unfortunate that this customer neglected to mention the fact that the gift that he was trying to return was a Holiday Gift which had been given to him by his Employer four (4) months prior. I have provided a number of corporate clients with hundreds and hundreds of corporate gifts in the 8+ years that I have been in business. These gifts are purchased as a token of their appreciation and are presented to their employees and business associates. These corporate clients spend a great deal of time picking out the gifts. They want to make sure they give unique and thoughtful gifts. No one has ever wanted to return any of these gifts. As a matter of fact, I receive phone calls and notes from these recipients and they state how wonderful the gifts are. They are extremely thankful of their Employers generosity. My store policy is that I do not accept Corporate Gift returns because all of these gifts are custom orders. This customer simply could not accept that policy.

I recently received a gift that had been purchased at Cenzia. It was very nice, but the color clashed horribly with the colors in my home. I took it to the store to exchange it for something more suitable. The owner reluctantly said that she would allow an exchange, but then when I had chosen my replacement object, she gave me a lecture on how “wrong” it was of me to return a gift. She actually tried to convince me that it was ethically more appropriate to “regift” it, or allow it to sit in a closet where it would never be enjoyed by anyone, than to exchange it for something that could be appreciated for years to come. She was so condescending and inconsiderate that I left in tears. The original gift will be donated to a church thrift store, as I have no use for it. The bottom line: If you want a lecture on morals from someone of dubious principles herself, go to Cenzia; if you’re shopping for gift items and knick-knacks, go elsewhere.

Unique gifts...the wrapping. Everything about this store is special. If your looking for something special and unique, this is the place to find it.