Crime-ridden park w/ corrupt security
A friend & I made the royal mistake of visiting Dorney Park. Despite long lines at many water slides and ridiculously high prices for subpar food, we focused on the positive til we got robbed of purses & all belongings; over $500 worth of stuff stolen from EACH of us. This left us totally & utterly stranded, stripped of our purses, money, bank cards, car keys, cell phones. I was left shirtless too(wearing only bikini top; shirt was in purse during water ride). My visually impaired friend left w/o glasses. It was a scary, mortifying experience.
My friend reported theft to security and they did the bare minimum. One young security guard in particular had a gruff, curt, unfriendly demeanor..very incompatible for a customer service environment! They refused to file a police report..seems they were trying to conceal this crime in attempt to avoid negative PR. This made us feel devalued & disrespected. They also kept claiming they had “no access” to cameras to check out the thieves even tho there are cameras clearly set up around the park. The only thing that done was one of the staff lended a phone so I could call my at-time boyfriend in attempt to get a ride back home. During the phone call, I broke down in hysterics, stated to my bf exactly what I thought of the thieves, which yes wasn’t the most flattering description in the world but whose would be? Meanwhile, a few passers-by asked my friend if we were okay and she told them what happened to us. My only solace was venting to my friend and bf about how angry I was at the (unrecognized)thieves, & apparently I wasn’t even “allowed” to do that! The same curt security guard barked at me that I better watch my mouth or be “arrested for terroristic threats” so I stopped talking about the thieves but proceeded to cry to my bf about some big relationship problems we were having at the time. At this point I was in a total state of panic, exasperation, & helplessness.
I handed the cell phone back to curt security guard, as per my bf’s request, so he could tell him exactly where we were for pickup. He was short & uninformative with bf. After this call he told us to follow him. I asked him where we were going. He didn’t answer our questions, gave us curt one-word answers. He took both of us to the security office, where they detained us in a small room for several HOURS while interrogating us about what we said, falsely accusing me of making “terroristic threats” & saying words I didn’t say. They totally ignored the theft or any effort to apprehend thieves. At this point I requested a lawyer, then my friend requested she call her mother. They mocked & denied our requests. The head security guard bullied my friend for needing to call “mom”. They also brought in some idi*t w/ a video camera who started filming us without our consent. Several minutes later he paused his filming to ask us permission to film us for his TV show, at which point we promptly declined, yet he continued to film us anyway. This entire experience made us feel very frightened, confused, and violated.
As previously mentioned, I had a panic attack at the park. This continued to the point that the staff EMTs had me lay down in another room & put me on hyperventilator. They were the only humane people in the entire staff. Meanwhile, I could hear a security guard barking from the other room,“Oh man is she done yet?”
Security called the cops, telling them to arrest me. When the policeman arrived, he issued me a fine. Security then banned me from the park for 2yrs(do they really think I’d WANT to come back??).I found out later my bf made a 4hr roundtrip to the park trying to locate us, but security told both we’d “already left w/ a ride home” while we were still on park premises.
We found the Dorney Park security staff to be negligent, uncaring, interrogating, and bullying. Later I read similar reviews from other crime victims that felt disrespected by security. I’ll be happy when Dorney goes out of business.