La Belle Cuisine - Fine Cookware, Allentown

Beware of this seller! I ordered a Swedish pancake pan and when it came, me and my husband opened the box and the pan was BADLY scratched. I emailed my complaint to the seller, requested an exchange and what did she do? She basically accused ME of scratching it! She asked me to send her photos of the pan. After I did, her reply was: "Thank you for your quick response. This pan was in PERFECT condition when it was packed for you. These scratches do not at all look like they occurred in transport. What I will do is refund you the cost of the pan at $18.95. I will not send you another. I hope this is satisfactory to you." Unbelievable! Obviously, the pan WASN'T inspected prior to shipping OR the seller damaged it herself when she packed it. I don't know and I don't care at this point. I will NOT buy anything from this seller again. You shouldn't either. I am disappointed with the item and I am disappointed with seller's attitude! Her tone was quite insulting. I learned a long time ago that customer satisfaction will get you a long way in this world and at this point, I am not a satisfied customer.