They yelled at me! Dreadful customer service
By helen, 08/27/09
Like an earlier reviewer, we had an awful experience with their front office. We paid for a dune buggy ride for our family over the phone and were told to be there by 11am. We arrived - or so we thought - at 9.50, but at 11.25 found out that we were at the wrong place! (We were at the very nice Sandrail down the road). We didn't make it to Sandland Adventures in time. They were completely unsympathetic and told me that 'that's what a reservation is' and said our family could go at a different time 'if I paid again'. They actually yelled at me in front of other customers! We went to Sandrail instead. They were wonderfully friendly and actually apologized to us for not working out we were at the wrong place and calling Sandland for us! Go there instead. Nice over nasty :-)