Mediocre Spa- keep your $ in a real bank!
I was really looking forward to a spa day in this historic bank building. It was only a mediocre day. It was clean. Quiet (except the chatter of the esthetian trying to force product purchase on me)and the Algea Wrap was awesome! However, dont believe the web site discriptions or prices. The photos are not of their facility either. The bland -trying to be trendy decor, the constant product pitching- and geeze- I already spend $400 here in one day- lay off! The facial was not good with NO face massage, neck massage or anything- except some face peels.. (for $70 plus). My massage was standard. The mani/pedi was not worth $90 combined! She painted my nails with color ONCE! No buffing of heels...even when I told her my heels are very dry, need scraping and attention. Sure it was quiet, I was the only customer all day. The receptionist argued when I set the appt- when she called to confirm and when I arrived. (They said she was new.) I really really wanted this to be relaxing and restorative. My first hour was. The next 6 hours were draining- I kept thinking of spending over $400 and wishing I had just stayed home. And what is with those cheesy fountains with smokey water - they are all over the place?! I didnt argue about the price change (from the quote and the web site), I didnt argue that the descriptions told a different service. I didnt argue- but reminded them. I asked for hot stones, eye mask, etc. (and then she over charged me again!) I didnt even argue that they 'gave me a gift'- (that I was charged for- and they tried to slip it in) It was only $7 item...but I didnt ask for a foot buffer to be tucked into my purse. (St. Patricks special the receipt says) huh? I nicely tipped the young gals who would be served by taking that extra tip money and making a field trip to a real spa to see how they do it right. I almost forgot..when I inquired about salon services, they had many stories about how the owner hasnt invested in certain products. AND more stories about a so-called move next year- and needing grants for building, etc. It sounds like this place is going in the tank. A number of employees complained about the owner. I just didnt want to hear it! I wanted a quiet spa day! with good service.