I paid for a case of wine almost two years ago that was never delivered. I have called these people numerous times. When I did get past their "Answering Machine", they always said the wine was just a few weeks out, but it never showed up. They have not answered my numerous requests and demands for returning my money. Do not deal with these Frauds!
I served this wine at my wedding back in 2001. This winery had some excellent wines and a great reputation at that time. Since than i had bought wine there every year since. Apparently the winery changed ownership along the line somewhere. WINE IS NOW CRAP IF YOU CAN EVEN GET IT... He swindled me out of over $225... DO NOT BUY
Great five years ago, no wine in '09. Don't do it.
By A Yahoo Contributor, 10/29/09
Bought a case of mixed singles in 2003. Absolutely fabulous then - the pinot grigio was the best I'd ever had. We were back in October 2008 to buy another mixed case. It is now October 2009 and no wine, no response, no calls, no replies to e-mails. Very sad.
Like the others who have commented, I ordered a case of wine last Sept. and gotten no wine buts lots of run-around since. I reported it to the BBB and their investigation was closed because of no response by Mr. Kodak, the owner, or by anyone else. My guess is it's a deliberate scam and I'm out over 200 bucks. I've been buying a lot of wine at a lot of places for years and this is the first time anything like this has
Over a year ago we ordered some wine. Never got it. Called in after 3 months to inquire why we hadn't recieved it yet. The vintner was dismissive, rude, and insulting on the call. Called 6 months later, no wine. Now they aren't even answering their phones.
Long story short...I paid for half a case in August of 2008 and was told it would be delivered in October (this should sound familiar if you have read the reviews below). In December when nothing had arrived, I called and left two messages with no return calls. Emailed twice as well, no response. Last month my wife filed a claim with the Better Business Bureau and he didn't even respond to THEM. Of course, he's not signed up with BBB so there's not much they can do.
To the propreitor: I hope you can sleep at night knowing that you are no different than a common criminal, stealing from people who trust you to deliver the product that you promise to deliver.
To vacationers to the Ashland area: consider yourselves warned.
...as the previous reviewer. Stopped by in early September while at the Shakespeare festival, took home a case of Cab and ordered and paid for a case of Merlot, which we were told would arrive by UPS sometime late October. October comes and goes with no delivery, so the missus calls in mid-November and the owner/manager/whomever seemed a little put out that we were calling wondering where our wine was. Said it would be three more weeks and didn't offer much else by way of explanation. Four weeks go by and nothing, so I call and leave a message. Not returned. Try calling again a week later and the answering machine now appears to be turned off. Just rings and rings until a fax tone kicks in.
Maybe the guy is really nice and has the best of intentions, but I'm feeling swindled. All it takes is some simple customer service skills like contacting folks when your product is not yet ready to ship, instead of them phoning you wondering where their money has gone. Not calling, and then not returning calls, and expecting folks either to not care or otherwise feel a little aggrieved is a poor way to do business. I don't care how highly rated the wine is; we still don't have our missing case and can't get in touch with anyone there.
Because of that, low scores all around.
Avoid this place unless you physically have in hand what you've purchased.
The Ashland Vineyards and Winery apparently changed hands early in 2007 and the quality and service seem to have suffered under the new management. We are still struggling to get a case of wine paid for in July 2007 shipped to us four months later. A number of bottles from a case (1999 Cab and Merlot) we went home with have been undrinkable while other have been excellent. Buyer beware.
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