THE OWNER HUNG UP ON ME TWICE!!!!!
I had called a week in advance to Thunderbird Riding Stables in order to get information on how to set up a reservation for a large group. My workplace folks were in need of a nice break, so I thought It would be a nice outing for us to go horseback riding, which most of us had not done before. The man I spoke to told me their policy for groups of 15 or more would have to give them credit card information in advance just in case we canceled. He said I would not be charged if one of my group could not make it that day, nor would I be charged for the entire group beforehand.
My co-workers were all for it, and they committed to going. Excitedly, I called to make a reservation for my group of 30. This is when my nightmare began. A woman claiming to be the owner answered my call this time. She told me I would have to pay with my credit card for all 30 group members beforehand. I questioned this because I was told differently by the man I spoke to before. She told me it was their policy and that I would have to pay for everyone, regardless of if they showed up or not. Again, I told her that the man last time told me I would not have to pay in advance and this was just plain bad customer service. She then HUNG UP ON ME!!!!!! After she hung up, I called her back and asked her why she hung up on me. She told me she did not appreciate me saying that she gave bad customer service (what a coincidence??!) and that she was not going to take that from me. I told her that she should not treat customers this way and she was about to make $600 off of our group. "I don't think I would get your $600 anyways" was her reply before she slammed the phone in my ear again. Disgusting.