Four Seasons Town Centre, Greensboro

Having spent many years in the service industry, I value the importance of quality service and at the same time realize that none of us are perfect. With that being said, on Sun, Oct 18, 2009 my family and I stopped by M&M Soul Food at the Four Seasons Mall in Greensboro, NC. It was a slow day with me and another customer behind me in line. After placing my order for a fish sandwich and fries, I sat down to return five minutes later. At that time, the young lady at the counter gave a look which showed that she had forgotten to start cooking my fries. Without saying anything, she rushed over and dropped the fries. After a minute or so she took the fries out of the grease. I guess she was attempting to make up for lost time. She then took the fries to the back and through the kitchen pass through I could see her lift the fries and the fish sandwich (which had apparently gotten cold) into the microwave. She brought me the food and when I tasted the fries I advised her that they were not done. By this time, my family who had chosen to order elsewhere was finished eating. I advised the young lady that I would like to have a refund. She apologized and said that she understood. She signaled for a gentleman (perhaps a manager) in the food court to come and process the refund. He asked what happened and I explained. He agreed to give me a refund but admitted that neither he nor the cashier knew how to process a credit back to my debit card. He advised that his brother would arrive in 5 minutes. I walked over to another restaurant and was served promptly. I rejoined my family and finished my meal which was complete with a desert. I suspect that 25 minutes had passed and still the brother (owner) had not arrived. I waited five more minutes and the owner showed up. While he acknowledged my presence with a “wait one minute” gesture, he began chatting with other patrons about an upcoming homecoming event where he would be serving food. This conversation went on for 5-10 minutes while I stood there waiting. Believing that I was being mistreated, my husband came over and positioned himself behind me. At that time, the owner took my card and asked “now what happened”. I was completely appalled by then. I explained the situation again and also told him that if he really cared about his business that he should attend to providing his existing customers with better service. I asked why there was no sense of urgency to resolve my issue since I had spent nearly an hour at his establishment. He gave a smirk and never spoke a word. After pulling out an instruction book, he processed the credit. I thanked him and left vowing to never return there again.

I DROVE 3 & 1/2 HOURS TO GET TO THIS MALL AND MY SISTER DROVE 6 HOURS TO GET TO THE MALL AS WELL. THIS WAS NOT MY FIRST VISIT AND DEFINITELY NOT MY LAST! THE VARIETY OF STORES AND MERCHANDISE IS GREAT. I FOUND STUFF I COULDN'T FIND AROUND MY HOMETOWN WITHIN A 2 HOUR RADIUS! MY CHILDREN LOVE IT AS WELL! THEY BEG TO GO THERE TO DO THE SCHOOL SHOPPING- THEY DON'T HAVE TO BE HARD!!!! LOL!!!

Four Seasons used to be a nice mall, than in the past 5 years the mall has just become a dump. A few months ago someone was shot and killed there. This malls atmosphere is ruined by little punks that hang out there all day and dont buy anything. They are a nuisance. The mall has just gone ghetto, thats why everyone chooses now to go to other malls. Because basically all the rift-raft is now coming to the mall, its sad but true. I would stay away from this mall.

It is the best in greensboro. Friendly center the other major shopping center is geared OnLY torwards older people verses this is geared torwards the whole family. It has some of my favorite stores such as Hollister, abercrombie , Williams Sonoma and Bath and Body Works.

I love all the people there. It was plenty of different shops. Restaurants for the hungry shoppers. They are not trying to over price us either.

The last time I was in Greensboro, the FSTC wasn't well kept up or built like that, now it's beautiful and getting even better GREAT!!!

Well since I live here I love going to the mall especially on Saturday nights when all the young and cute boys are their considerind that i'm young and all. I love going and shopping at aeropostale because the have nice clothes there. Overall the mall is the bes mall tha i have ever been to.