White's City Resort & Water Park

We had made reservations weeks in advance for 2 nights. We missed the turnoff because there were no lit signs and it was dark. After checking in, we went to the room and it had not been cleaned and the beds were as if the previous occupant had just stepped out. We went to front desk and the clerk informed us that the owner ohas contracted for maid service only every other day, and that no other clean rooms were available, even though the parking lot was virtually empty. I asked for a price reduction and said I'd clean the room myself if she could give me clean sheets and towels. It was late and we did not want to drive into Carlsbad. She phoned the owner and tried to convince him to do something. He told her he'd clean the room and have it ready in 30 minutes. So, we went to the Velvet Garter (the only restaurant open). The waitstaff was friendly but the wait was long. The food was miserable and the meat undercooked but scorched. Nobody ate we were too grossed out. After paying $75 for the worst meal I'd seen in years we checked the room again. No one had done anything. by this time we'd also noticed that many of the (previous versions of the motel?) were boarded up and in disrepair, and the gas station was crumbling. We returned the room keys and canceled the reservation, and drove into Carlsbad, tired kids and all. It gave me the creepin' willies; this place is out of the twilight zone. I surmise that the owner has a lock on the real estate in the area and can sustain this nightmare by exclusion of competitors.

White’s City is a great location to reach both National Parks Carlsbad Caverns and Guadalupe Mountains. We stayed in Walnut Inn. The room was spacious and absolutely quiet and clean. The staff of the motel was very friendly. The restaurant (JJ’s) was very good and the staff was very friendly as well. We did not have any of the following problems in the room neither burning holes in the carpet nor non-working lamps nor locks who don't lock properly as mentioned in previous reviews. Be honest, these problems occur in other hotels and motels as well. That’s because the housekeepers (maids) are not very reliable – all over the states. Those things are no reason not to stay in White’s City. There’s no better place to stay for those parks. By the way motels and hotels in Carlsbad don’t have good reviews. White’s City is the foundation place of Carlsbad Caverns. This place has deserved to survive. But all of you travelers have to do your part. Walnut Inn is a motel as good as others in the US. We were very happy that we stayed in White’s City and we would definitively return.

First unsure to make a reservation because of the previous reviews but afterwards lucky that we did and positively surprised! First of all, White’s City is a very convenient location to visit Carlsbad Caverns and Guadalupe Mountains National Parks. We were accommodated in Walnut Inn. The room was spacious and very quiet and clean. The restaurant was very good. The salad bar had a variety of stuff to choose from and the meals were delicious. The staff of motel and restaurant were very friendly. Furthermore, the premises was well tended. We were very glad we decided to stay in White’s City and we would definitively stay there again.

Pool was in disrepair. 1st room, door did not lock which I did not know until all of our luggage was unpack. Front desk told us they "did not have a maintenance person working" and moved us to another room. Second room was dirty, (filthy). Carpet had holes, toilet was backed up and only 3 of the 5 light worked.Staff was clueless and insensitive. Assured us the restaurant was open until 9:pm It was closed at 6:00pm. The manager of the restaurant went out of her way to be sure we had a meal and was very professional and courteous. As for the Walnut Inn, there is a reason this "resort" is on the verge of becoming a ghost town. The cavern was outstanding, however, I would stay in the town of Carlsbad if I were to do this again.

There is a new owner and they are remodeling all of the rooms. They are really nice now. The hotel service was very nice and helpful to us as well.

First room water would not shut off in bath tub. They sent maintenance who said yep water won't shut off, and moved us to the room next door. Off to the Bat Flight with 7 year old grandson. Returned after the bat flight to find A/C didn't work and this tub would not drain. Here's the maintenance man again with his plunger, yep drains slow, no tub stopper and the A/C does not work. 1015PM we were off to a third room with a wide awake grandson after the desk clerk checked the room BEFORE moving us. Staff was helpful saying the new owner just bought and was trying to fix things. The ONLY plus is it's close to the cavern. For $100 a night stay in Carlsbad and drive the 20 additional miles, you'll get a room for half the price and breakfast too! A tip for the owner, check all the rooms and close those that need any repairs - your "resorts" reputations sinking fast.

We made no reservations, just showed up intending to stay in Carlsbad after our cavern experience. Checked on availability after the cavern and found rooms available. The kids loved the water park and when combined with the events at the caverns it created a life-long memory for them. Don’t expect amusement park caliber slides and you’ll be happy. The room was fair. It was clean but had defiantly seen better days. Bathroom was not dirty, just dingy. The staff in the office, grocery store and gift shop were helpful and friendly. JJ’s steakhouse was horrible. We arrived after the bat flight, (just before 9 pm) but the menu reads ‘Open Until Ten.’ We were seated at 9 on the dot and didn’t get served until 10. No they were not busy. Two groups came in afterwards and were served before us. Kid’s burgers were fine, steaks were just terrible. Not prepared correctly and very poor quality. They apparently ran out of baked potatoes but didn’t ask what I would like to substitute, just stuck a glop of instant mashed potatoes on my plate. Fried okra tasted like…wait, nope, didn’t taste like anything. Salad bar was good, nothing but iceberg lettuce, which made me happy, but my wife assures me that is a guy thing. Stay at the hotel, get some supplies at the grocery store and make a picnic, you’ll enjoy the experience a whole lot more. Small water park A Room B- Gift Shop/Grocery/Office A Restaurant D- Overall B

Very easy and convenient location if you're visiting the Carlsbad Caverns. Rooms were big and clean. Beds clean and comfortable. Had an issue with the shower, but they fixed it. Small, clean water park on premises made the family happy and kept us cool as all the other cavern visitors were driving 27 miles back to Carlsbad to their similar motels. Restaurant next door had good food, but a little pricey. Market and gas across the street. Ok, it isn't the Ritz, but if you want a convenient motel for the caverns, this is the place. My family gives it a thumbs up.

The hotel we stayed in was a nice, comforting, safe place for us to stay. The rooms were clean, roomy, and the beds were comfortable. We had a wonderful time eating at JJ's Steakhouse. The food was good, and the service was outstanding. We enjoyed visiting the caverns and staying in this quiet quaint city. The new owner is doing a great job of fixing the city up. The new putt putt golf course was fun and exciting for my family. Overall I would say White City gets my vote for a good, fun experience.

this place has gotten new owners and it really shows it fun place to stay when visiting the Caverns