Saint Mary's Hospital, Rochester

I recently had a 6 lb. tumor removed from my chest cavity that had been pushing on my lungs. This is the fourth surgery I have received at Saint Mary's Hospital. Previously I had two heart surgeries and one scoliosis surgery. In ALL my dealings with Saint Mary's staff as well as Mayo Clinic staff, I have NEVER EVER had a bad or even remotely substandard ounce of bad care. All the care has been top-notch, super-great A+ excellent. All staf are very responsive to the needs of the patient and they will bend over backward to help the patient. One of the guiding principles on which all Mayo Clinic staff uphold is that "the needs of the patient come first." Thank you very much Mayo Clinic and Saint Mary's Hospital (especially sean, Kalesha, Dr. Connolly, Dr. Bonnichsen and Dr. Wigle) for your expert care. I am who I am because of you.

I had outstanding care and the doctor was excellent they explained everything and made sure I understood the medical terms. i was very impressed with the care of the nurses and the doctors.

Our 12 month old was airlifted after a febrile seizure and respiratory failure. They saved her life! The PICU staff was incredible in helping her and helping us understand each step of her healing. They included us every morning in rounds and explained many medical terms. They suggested places to eat and resources to help us during our stay. They encouraged us to sleep and that it was o.k. to cry or leave for a shower. They talked about their own families and how our child was precious. They were so sweet to our child even though she could not respond or move at all for a week. We are very thankful for the caring nurses, doctors, and other specialist. They will never know how thankful we are to have our child alive and well!

My son had lung surgery for collapsed lungs. The nursing staff was very professional & the surgeon explained everything in detail. They kept me informed as to his progress every day.

lOur family member was in the ICU Unit for a long time , probably longer than the normal patient . After awhile the staff didn't want to answer the family members questions, they acted like we were annoying them. They no longer stay in her room, a nurse wasn't never around ,we would have to find them ,to see how our loved one was doing. Then one night after 12 long days, this rent a nurse cop , starting harassing us about staying at the hospital, we were staying there for when our mom came out of the COMA she was in. We didn't want her to wake up and nobody be there. This rent a nurse's name was Lorianne ,she in Mary Brigh 7G. This nurse needs to be fired from her job, her attitude was so unprofessional.

Recently, I underwent two surgical procedures at St Marys Hospital in Rochester, MN. My surgical procedures were performed by brilliant and wonderfully delightful surgeons. Both procedures were successful. Unfortunately, brilliant and skilled surgeon should render the aftercare/post-opt care to thoughtless, uncaring, and irresponsible staff. My nurses on were horrible...generally, none responsive to call button, no personal hygiene assistance, lacked response to my needs to manage pain, and reactions to the anesthesia, no water deceptive communications to just advise of some of the horrific treatment I received after my second surgical procedure. I would like to contribute a portion to racial attitudes. My white room mate used her call button multiple time and her granddaughter had to go out and get assistance for me during the first 24 hours after my surgery...I was advised that my call button was working fine and no other explanation for poor responses was given. I'm horrified in this day and time that this type of treatment still occurs. Poor rating because of post-opt treatment.

The coordinated precision and the compassion of the physicians and the staff is astounding. I cannot find words to describe my stay. I felt cared for and secure my entire stay. The doctors consulted with consultants who in tern consulted with more consultants. No stone was unturned. Everyone was so nice. I told my local doctor about my experience at the Mayo Clinic and told him no other facility could ever match the feeling of satisfaction and security. He agreed. And sure enough, right at that moment, his receptionist was barking orders to patients to go here go there and sit down and wait till I call and generally disrespecting everyone she could come in contact with. He was totally embarassed. You hear about the good work at the Mayo Clinic but until you have the real life experience you would not believe it.At M.C. the patient is always first and it shows. Thank You From The Bottom Of My Heart( this is not a play on words) Lou Hafner

When my dad was passing away from a very rare and aggressive cancer that took him within 2 weeks, the ICU nurses and all the staff were phenomenal. They wanted to move him to hospice floor and the icu nurse that worked, I think it was at least 12 hr shifts, wouldn't let them move him. It was the most incredible experience to go through and the staff treated us with the best care as well as my father. We had our own small lounge to sit in together(I have 4 brothers, plus all the spouses, grandkids,etc) so we could talk in private to each other and to the dr's, nurses. They call it "comfort care" and it really was comforting to all of us during the craziest 2 weeks of our family life.

When I found out that my husband was not able to get the private room he was hoping for as the hospital was full, I asked about the Suites at St. Mary's. These are private suites tucked away from the normal hospital atmosphere and feel like a 5 star hotel. He came out of 8 1/2 hours of surgery and went to this luxurious, peaceful floor where they took care of everything. The chef made him anything he wanted to eat (me included!). The room had it's own separate tiled bath and walk in shower. He had his own nurse who took care of him alone. This turned out to be the most wonderful place he could have been. It was also possible for me to stay in the room with him, saving a hotel bill and being able to be close to him. The rooms are significantly more expensive but it was worth every penny for the solitude and care he received. I cannot imagine ever going back to the 'regular' hospital floor, even if it was a private room. If you can afford to upgrade to the Suites at St. Mary's(there are only 8 rooms and your Doctor has to appove it), I recommend it highly. I cannot remember a hospital experience better than this.

The staff at St. Mary's Hospital is wonderful. They took great care of our son and our family while we stayed there. I can't imagine going anyplace else.