Located on the waterfront in Saugatuck's historic downtown district, this charter fishing outfitter is home of Best ... More
Big Lake Outfitters of Saugatuck
Located on the waterfront in Saugatuck's historic downtown district, this charter fishing outfitter is home of Best Chance Charters and provides fishing tackle, bait, and electronic devices for your fishing excursions. Open seven days a week, April through October, Big Lake Outfitters of Saugatuck also rents motorboats, pontoons, kayaks, mopeds and bikes.
This place is a joke! The captain we had was rude and insulting, the worker in the store who booked the trip even admitted this captain had numerous customer complaints! The rest of the captains are old timers with 40 year old boats..
A huge disappointment, and awful experience for my family...
went to stop in and buy some fishing tackle...drove around for 20 minutes because I couldnt find a parking spot. Went up the road to Lakeshore Outfitters and was in and out in 4 minutes....the owner Aaron at Lakeshore was a great help and had exactly what I needed. Won't be venturing into dtown Saugatuck anytime soon with all the tourist activity
Have booked 4 charters through these guys over the years, every year a different boat, all but one have been filthy and most crew have been rude. I learned my lesson finally. This is a unprofessional operation, at least the fishing boats are.
Rented two bikes for our weekend stay - we went through 3 sets of bikes before we found some that were safe to ride. The first set they gave us, the tires had dangerously low pressure and on one bike the brakes didn't work. The second set one of the tires was falling off the rim and again all the tires were low on air. Finally on the third set all we had to do was fill the tires again - but while we were doing this (we were pumping our own tires since the store was too busy to do it for us) they were trying to rent our first set of bikes (the one with broken brakes!) to another couple - we stopped the worker (who was also the manager?!) and informed the couple of the unsafe bike. TIP: Spend a little more money and rent from the bike shop in town. We had even made the reservation in advance so the bikes would be ready to go for us, but instead we had to mess around for over an hour in order to get something safe to ride.
We went on vacation from Chicago, and were recommended this place by some work buddies. We decided to go for a boat ride on one of the pontoons. A kid named Tyler helped us, he was really nice and friendly. Not only did he tell us how to work the boat, the eye candy he provided was more then complimentary to his safety tips and inside knowledge he had of the area. The boat ride was very relaxing, and we even had some drinks on the boat from a restaurant that Tyler told us about. If the rest of the staff has half of Tyler's knowledge and helpfulness, then Big Lake Outfitters is one of the best places to visit on a vacation!
We've used Big Lake for a few years now and always have had positive experiences! We've rented kayaks, bikes (even a tandem), pontoon boats and have always been impressed with the product and especially the service. These guys know what they are doing! I even stopped by when my personal bike had a flat tire and John went to work on it, put in a new inner tube and did some other repairs - all for no charge other than the cost of the tube. Can't beat that! A great place - haven't chartered a fishing boat yet but that it definitely on the list. I've seen many a happy group of customers return with great catches and smiles. A great place all the way around.
Big Lake Outfitters was recently purchased by new owners who are really changing the look and feel of the store. They told my husband and I that the summer of 09 they will be bringing in new merchandise. Their service was great and had 4-6 pontoon boats, kayaks, mopeds, and bikes available for rent, just make sure to call ahead and reserve.
Ordered a Daiwa Noodle rod from Big Lake online. Order placed on December 18 and rod was to arrive no later than 23rd. Called on the 23rd and was informed that they could not find one to send me. Said they would call back on the 24th. No call. Called again on the 27th and was told they had found one and it should be coming to me starting tomorrow. Will be surprised if I see it before the 31st. Although they seem nice, my advice is do not do online business with them. Call first to see if they can actually supply what they claim to sell.
Nothing to dislike...
Just bought a kayak from them. They made a great deal for me on a used kayak, as I was not in town long to accept a new kayak. They threw in a paddle and I was good to go. Very accomodating in my opinion.
To comment on the other reviews: Call ahead for details and if you are looking for a "clean" boat launch and not a "scummy" one, good luck in your search... boat launches are usually "interesting".
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