disgusting and dishonest
By A Yahoo! Contributor, 08/19/09
Do not go to Jolly Rogers Splash Mountain.
It is overpriced, dirty and poorly managed. Between admission, drinks and snacks my son, five friends and I paid well over $300 for an afternoon. The lines for the rides were unreasonably long. For example, we waited over 40 minutes for one ride that lasted approximately 30 seconds.
The bathrooms were disgusting. There was fecal matter in one of the shower areas when I arrived shortly after noon. I mentioned it to an attendant at that time. When I returned to that facility more than two hours later it still had not been cleaned up.
The walkways were dirty and slippery. Mold and mildew were everywhere on the walk ways. Twice I slipped and nearly fell due to the slippery surface of the walkways. I am an athletic person in reasonably good shape and was fortunately able to catch myself. I believe an older person or someone with even a minor disability would have fallen and could have easily been injured.
The topper of the day came when I realized that the key to the locker I had rented had fallen off of its elastic key fob. After searching the immediate area and the few rides I was actually able to ride, I went to the admissions booth for assistance. The young woman working the register called for a manager. After waiting for about 5 minutes a person with a “supervisor” shirt warily approached the admissions booth. I showed her the broken key fob and tried to explain the situation. She clearly did not want to be involved and was obviously looking for someone else to arrive and handle the situation. A few minutes later a disheveled looking man in his late twenties arrived. He did not bother to identify himself; however, MANAGER was embroidered on his shirt.
After I explained the situation to him, MANAGER instructed the supervisor to open the locker. He then casually “reminded” me that there would be a $20 fee for a lost key. I pointed out to him that I had not “lost” the key, the fob had broken. As property of the park, the condition of the fob was the responsibility of the park. Therefore, the failure of the fob to retain the key was in no way my fault. MANAGER then stated that I had somehow intentionally pried the key from the fob. Trying to remain calm, I asked MANAGER what possible use I could have for a key to a locker hundreds of miles from my home. His response was “I don’t know sir. What use do you have for it?” Clearly, some management guru had trained him to avoid answering reasonable questions by repeating them back to the questioner.
Realizing that I was dealing with an individual who lacked the intellect to recognize a situation requiring discretion in the application of company policies, and who most likely occupied a position too low on the company ladder to be allowed to make independent decisions, I decided to pay the extortionist his fee and reclaim my belongings.
MANAGER had informed me that he was “not in the business of rekeying lockers.” Clearly he and the Jolly Rogers company are not in the business of customer relations either. Prior to this experience I had seriously considered returning to Jolly Rogers the following day to go to the amusement park and race track. Obviously, after my day at Splash Mountain I did not, and will not, return to any Jolly Rogers park. For the cost of a few dollars to replace a missing key Jolly Rogers has lost hundreds dollars in future business.