Park Lanes Family Fun Center, Shawnee

We had a birthday party for my son there on Saturay 1/17. It was the worst experience and I wouldn't recommend any one having a party there. The assistant wasn't attentive, the food wasn't ready, the tokens / gift certificates weren't together, I could go on and on. The entire party was a disaster!!! If you even consider having a party there I would stop in and view someone elses party. Ours was horrible and when I was talking to the manager he was busy talking to another family about the diasppointment they had in their party. I now wish I would have just went somewhere else and been able to enjoy it myself.

i like the bowling alley itself...one of the best kept alleys i've ever seen. Lanes break down more often than most older bowling centers. When it comes to customer service it's very hit and miss...most of the staff is knowledgable when it comes to problem solving but some of the staff have a god complex, and they forget that the customer is their bread and butter. Overall I would say the experience of going there is good most of the time, but don't be discouraged if you get a bad experience because it's not always like that.

This is our second party at Park Lanes. First time, no problem. This time, they weren't ready. I spent $20 in token machine for tokens to the arcade to entertain a room of six and seven year olds. Took the tokens and realized minutes later that I didn't get all of the tokens. I complained to the manager. She said tokens are delivered in two batches. There was no sign to that effect. How do I know what 100 tokens looks like? Someone else probably grabbed my tokens, if they were ever delivered - I'm betting they weren't. She said they didn't own the arcade, then later said the guy checked the machine and nothing was out of balance. I asked for the owner's name at the end of the party and she miraculously offered to give me the tokens, after the party was over. She never did give me the name of the owner. I will track down the owner.