When you walk in, you will have to find somebody. Don't be afraid to yell out "Hello" to get attention. Most likely it will be the poor guys fixing bikes in the back that help you, and not a salesperson. If they don't have it in the store, DO NOT HAVE THEM ORDER IT. It will get messed up, and nobody will follow up on your order. You will have to go back in person into the store because their phones never work (see first sentence). Dealing with these folks is like dealing with Surfers out of SoCal. DUUUUDE!!! I guess when you are making money hand over fist selling creative mobility and soaking the insurance companies, regular bike customers become a necessary evil? Too many other bike shops in the area to deal with this.
I went in the BikeRack with my father today (I'm 30 years old) with the intention of looking at the reverse trikes. The treatment we received there was terrible. On a tuesday afternoon it was far from too busy for someone to at least say hello. We were in there for 20-30 minutes and nobody even acknowledged our presence. If this were an isolated incidence I might understand, but every time I have ever gone in there it is always the same. I have no idea how this place manages to stay in business. I for one will never give them another consideration, as they have given me none.
I went in to buy a bike for my 11 year old daughter.
I have bought one other bike here and had service done.
I have done business with two other bike shops in the Geneva and St. Charles area.
This is the only one I would recommend. They were engaged, informational, helpful.
I spent 3 months looking for a bike. Totally frustrated and confused until I went to The Bike Rack. After 3 test rides and an awesome fitting session I chose a Trek Madone 5.2. I can not describe the way my cycling has improved except for better than I had dreamed. The Bike Rack was worth the money and time I had invested. Highly recommended
I've been purchasing bikes from The Bike Rack for 20 years. Overall, I've always come away pleased with the end product. Granted, there have been times when I've encountered problems with certain frames or components (which is arguably more a manufacturer problem than an issue with the shop). However, what's set this shop apart from others is they have ALWAYS fixed my problem, often by getting the manaufacturer to stand behind the product. They made sure that I was happy. Choosing a good shop is like choosing a spouse...there may be problems along the way, it's how the problems are handled that makes the difference.
The Bike Rack is AWFUL. The service is terrible -- 3 employees were too busy talking to each other about some tv show on that night and then another 2 were too busy flirting - the male suggesting the female employee take her shirt off due to the heat - to even bother asking if I needed help. In addition, when I asked for help, I was only directed from the service desk to the front register back to the service desk again!
After having a wheel repaired, I got the bike back only to find that the gears were misaligned.
Their prices are ridiculous to boot.
I can't believe how many people get cuckold at this place.
Over the last five years, I have bought an HP Speedmachine and Trice Eclipse from these guys, and have always been given the best courtesy and service. God bless The Bike Rack employees.......Father Greg
My family has done business with the bike rack for almost two decades including the purchase of several bicycles, a Burley and many repairs. The service has been outstanding and the staff is extremely knowledgeable about the products they sell. The prices have always been very good. I would recommend this store to anyone. It is such a pleasure doing business with people who genuinely care about what they are selling and matching it to the customer in a personal way. Hard to say enough for these people.
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