Wild Irish Rose, Old Saybrook

I called Wild Irish Rose to send flowers to my sister for her birthday. I communicated to Wild Irish Rose that my sis works in Old Saybrook and I wanted her to have flowers early so she could enjoy them at work. I didn't want to call a New London florist, thinking it would take too long to deliver to Old Saybrook.
Well, I thought wrong!
It's 2:30 pm EDT, and the flowers have not been delivered! My sis leaves work in 30 minutes! The order was roses, at a cost of over $100.....don't call this florist....they don't care. I called at 1:00 pm EDT, and
I was told they would never guarantee delivery early cause the delivery person doesn't show until 11 am. Wouldn't you think they would have mentioned this to me when I was ordering the roses? When I got someone else at their store in New London, I was told that they were writing the order as we were speaking and would be delivered soon. Well, it's 2:30 pm EDT, and they are still not delivered.
Overall service = Very poor.
Overall value = Very poor.
Quality of roses = don't know yet....no one has seen them.