I was supposed to be the recipient of the flowers sent by Via Surmelis of Boise, Idaho. I also spoke to the staff at Wild Irish Rose regarding the delivery situation, and was told that "frankly, Caitlin and I are fed up with you and your sister." These flowers were NEVER delivered, and now the company is lying to American Express and have produced a signature showing delivery. There are a total of four people working at my office, and NO ONE there signed for these flowers, not to mention they claim to have delivered them to an address where we have not been for two years! They are not a reputable company, nor do they care at all about customer satisfaction. I suggest anyone wishing to send flowers in this area look for another florist--one that will actually deliver the order, one that will give complete customer service, one that will not lie to your credit card company when you dispute your bill because you never received your order!
I called Wild Irish Rose to send flowers to my sister for her birthday. I communicated to Wild Irish Rose that my sis works in Old Saybrook and I wanted her to have flowers early so she could enjoy them at work. I didn't want to call a New London florist, thinking it would take too long to deliver to Old Saybrook. Well, I thought wrong! It's 2:30 pm EDT, and the flowers have not been delivered! My sis leaves work in 30 minutes! The order was roses, at a cost of over $100.....don't call this florist....they don't care. I called at 1:00 pm EDT, and I was told they would never guarantee delivery early cause the delivery person doesn't show until 11 am. Wouldn't you think they would have mentioned this to me when I was ordering the roses? When I got someone else at their store in New London, I was told that they were writing the order as we were speaking and would be delivered soon. Well, it's 2:30 pm EDT, and they are still not delivered. Overall service = Very poor. Overall value = Very poor. Quality of roses = don't know yet....no one has seen them.
The Econo Lodge Inn and Suites Old Saybrook is only minutes from Shoreline Medical Center, Unilever Company, Camp Rowland, Mitchell
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