Strange Experience/Unhelpful Staff
I read all the good the reviews about this place, and this was one of the main reasons for choosing Glenwood Springs as our vacation this year. When I booked the reservations for me and my husband, the receptiontists were very rude, but I went ahead with it. I was told my vapor cave was included with my spa pkg. But when I arrived, I had to pay extra for it! but I did because I wanted the experience. The girls at the counter were very unhelpful and just gave me a towel and a robe and I had to figure out what to do with it all!...I wasted so much time because I didn't know what to wear or what to do in the cave. My husband came later on that day, and they told him they would show him what do once he got there, and he waited 30 minutes in their solarium before anyone told him what to do...After the vapor cave, which was weird to say the least, I had the weirdest lady give my massage and facial. She was dirty looking and I was kinda scared! It was the worse massage I have ever had and for 2 days afterwards, I was so sore that I thought maybe she had pulled/cracked something!...Her nails needing cutting as well, which didn't make the experience relaxing at all..For the money you have to pay, I would just do the vapor cave and compare all the spas for facials, massages, etc...