The guides were great. 20 min bus ride to our trip's beginning. Unfortunately, in order to make the trip you have to put it, raft 6 miles or so, take out and load all the rafts and gear and people back on the bus and then go back, unload and do it over again. The loading and unloading is hard work and time-consuming.
The office is a garage door in the bottom of a restaurant. We, at first, were a little alarmed by the inauspicious appearance. Don't be fooled...this is a safe, reliable business even if it is not as visibly attractive as other vendors at first.