Big disappointment!!
By A Yahoo! Contributor, 10/4/10
I have been going to Burke Williams for a few years. The first years were wonderful but my experience has gotten worse progressively. A few times treatment by shortened by at least 10 mins. I was there this weekend for a facial, it ended with a big bang,literally, the esthetician dropped this big plastic pitcher(not sure what it was doing in the room). it startled me. When checking out at the end of the day, i was being charged for an facial upgrade that neither requested nor received. As i was trying to complained, Fuller (Burke employee) would not listen, cut me off mid sentence and called on the next person in line. Although I have to mention Angie( the other Burke employee), stepped in and made things right.