WOW!!! EXPECTATIONS EXCEEDED!!
By A Yahoo! Contributor, 11/07/06
BRAND NEW TO THE ORANGE COUNTY AREA, I WAS LOOKING FOR A FACILITY TO BRING MY 3 ATV'S & WATERCRAFT, I ALSO HAVE A VTX 1800 WICH IS MY BABY & AM VERY RELUCTANT TO LET ANYONE TOUCH LET ALONE WORK ON, I CHECKED THE YAHOO REVIEWS PAGE BEFOR BRING MY UNITS IN & WAS A LITTLE DISCOURGED BY ALL THE NEGATIVE REVIEWS BUT BEING THAT I HAVE A YAMAHA, HONDA, & POLARIS ATV'S THIS WAS THE ONLY PLACE LOCALY THAT I COULD BRING ALL THREE UNITS. I SHOWED UP WITH NO APPOINTMENT & WAS PROMPTLY GREATED BY MY SERVICE ADVISOR JON, SUPER FRIENDLY GUY WHO SEEMED TO BE VERY KNOWLAGEABLE ABOUT ALL THREE OF MY UNITS I LET HIM KNOW THAT THE HONDA & YAMAHA WERE A STRAIGHT SERVICE BUT THE POLARIS WAS HAVING AN OVERHEATING ISSUE JON SAID THE SERVICES WOULD BE COMPLETE THE FOLLOWING DAY ...(I HAVE TO SAY I WAS A BIT SCEPTICAL ON THAT) HE SAID THE POLARIS MAY TAKE ABIT LONGER IF PATS HAD TO BE REPLCED. TO MY SUPRISE I WAS CONTACTED THE FOLLOWING DAY & LET KNOW BOTH THE HONDA & YAMAHA WERE READY TO GO, BUT THE POLARIS NEEDED TO HAVE THE THERMO SWITCH REPLACED BUT THE BAD NEWS WAS THAT I WAS A WEEK OUT OF WARRANTY, JON SAID THERE WAS NOTHING HE COULD DO ABOUT THE SITUATION BUT HE WOULD SPEAK TO THE MANGER & HAVE HIM GET BACK TO ME, I RECEIVED A CALL ABOUT AN HOUR LATER FROM THE SERVICE MANAGER (NATHAN) HE STATED THAT BECAUSE THAT UNIT WAS OUT OF WARRANTY POLARIS WASENT WILLING TO COVER ALL OF THE REPAIR, HE DID TELL ME THOUGH THAT HE TALKED THEM INTO COVERING ALL PARTS & THAT HE WOULD STEP UP & TAKE CARE OF LABOR, I WAS THROUGHLY IMPRESSED WHEN I ARRIVED TO PICK UP MY QUADS THEY WERE THROUGHLY CLEANED & JON HAD SOME OF THE GUYS LOAD THEM UP FOR ME ...I DID HAVE TO WALK ALL THE WAY OVER TO THE SHOWROOM TO HAVE TO PAY WICH I WAS NOT TO EXCITED ABOUT BUT ALL IN ALL THE OVERALL EXPERIANCE FAR EXCEEDED ALL MY EXPECTATIONS...BEING NEW TO THE AREA NATHAN CLUED ME IN TO A FEW COOL SPOTS TO GO RIDDING ...HAHM SERVICE HAS DEFINATLY EAREN MY TRUST & I WILL BE BRING MY VTX 1800 IN SHORTLY