Waterville USA, Gulf Shores

the coaster looks like it's about to fall apart, the go carts suck, the arcade is dssapointing, the lazy river looks like the Mississippi mud river, the wooden structures on two of the slides need reported to state engineers, bathroom are worst than out houses....rude workers and smart #$%$ little fat boy manager....don't waste your time

My six-year old and I went to Waterville twice recently while on vacation, and thoroughly enjoyed ourselves. Rest rooms were disgusting, however, but nevertheless we had quite a memorable experience!

We spent two days at Waterville U.S.A. The lifeguards were friendly. The rides were great! The prices were a bit overpriced, though. $30.00 for people (including kids) over 42 inches. That's kind of ridiculous! The restrooms were normal. The water could use a little extra cleaning. Great time though.

After reading all the negative comments, we were a little leary about going. We had a great day. The workers were very polite to us. We brought our own food which we had to eat in the parking lot at our car (most amusement parks have the same rules) so we did not have to experience long lines and high food prices. Would suggest getting there a little early so you can wait in line under the canopy. It does get hot in line. The line did move a little slow. Only had two people on each side taking your money. The park is an old park and it looks like they are fixing it up. The bathrooms were OK. We did not feel they were dirty. We had no problem spending 5 hours at the park. We have two boys ages 13 & 16. They said they had a GOOD time!!!

Been about a dozen times in the last fifteen years. It just gets worse each time. Today was the last time. Rude, uncaring, poor management, poor organization....and some of the ugliest customer service I've ever seen. I will never, ever, spend another penny at this company. They need to be bought out, leveled, and completely start over with people who care about their customers.

I was so excited to go to Waterville with my family. But we waited in line for half an hour in the sun, which is usual. After that, we go up to the booth, and they tell us no credit cards. They said to walk to the arcade to go to the ATM and buy tickets there. We walk in the heat to the arcade, AND THE ATM DOESN'T WORK! So my mom (I'm just a teenager) asked to talk to the manager and she asked for a discount, because we wouldn't have enough cash to buy their very expensive food or drinks after paying in cash for tickets. The manager smirked at my mom and said no (the manager looked to be young, like twenty, just so you know). My mom proceeded to be very mad, and we left without going into the waterpark. No one there ever apologized. So, I usually LOVE Waterville, even though it's expensive and crowded, but this visit was a miss. This has never happened before, but I haven't been in probably 4 years. Thank you for reading, and if you do decide to go to this Waterville after reading, I hope you have better look than we did! :)

I am 17 years old, and I am a lifeguard at Waterville. I see quite a few people complaining that the lifeguards didn't answer your questions, or gave short responses. Red Cross trains us to do so. It only takes 3 seconds for someone to become a passive drowner. As for the cleanliness, we clean the bathrooms regularly, more than 7-8 times daily. If there is any suspicion of anything in the water that might be uncomfortable or un clean for the guests, we shut down the water attraction you are on, and thorughly clean it. As for the food, our employees are very clean, wear hats, gloves, etc. And HAND MAKE the pizza and other items. It is not PRE FROZEN, so yes you might have to wait a bit. If we allowed outside food and drink, we take the risk of people bringing glass bottles, and or alcohol, and this is a family friendly park. The go karts are safe, but we must place signs to ride at your own risk, mainly because we allow younger kids to ride on them. And yes, prices are going to be a little high because we just suffered an oil spill. I LOVE working at Waterville. The managers are awesome, and they really do care about your well being. I hope that the tourists visiting from not on the Gulf understand the effect our area has suffered. Also, Waterville is one of the only big waterpark AND amusement park attractions in the area, unless you want to drive half way through Florida. Overall, its a great place to be. There IS shade, there is food, there is cleanliness, and us lifeguards DO care about you, and we will call for someone to assist you, because we are instructed to keep our eyes and attention focused on the water. And if you need immediate assistence, the arcade is a few feet from the waterpark.

My 5 year old son was singing songs about how happy he was. Seriously. Lots to do. Staff were young but nice. A couple of rough edges. Hot walkways were rough on my feet. Bathrooms could have been cleaner. Didn't take away from a very memorable fun day.

This building & amusement park seem to be very old or just not well taking care of. As far as the game room there were several games that took my daughters tokens and she had to go to the stand to get assistance. The Go-Carts seemed to be the only thing that my kids (13yr old son & 11 yr old daughter) enjoyed and as far as safe not really sure, but in the game room its posted at your own risk. One good thing is that some of the workers teenager were really nice but it is clearly not worth the money and wasn't anything very exciting as placed on the on-line tour guide for Gulf Shores attractions.

The price of admission was way too high in comparison to the actual attractions. We expected the price, but not the low quality. Some of the staff was nice, but there were some that were down right rude. There were no lockers, only baskets or bags that were kept in the store, so expect a line when you want to get cash out of your belongings. The food experience was horrible. They do not allow outside food or drink, so we expected to buy lunch there. We had to wait 1 1/2 hours for our food! There weren't many people in front of us. I believe they average between 10 and 15 minutes per customer to complete an order. The food was horrible and over-priced. My husband and I could not wait to get away from this place!