faulty equiptment injured my child
I was extremely disappointed with our experience at The Playground in Dothan AL. My 4 yr. old son was injured when he was in the "Soft Play" area. He came out crying saying he had fallen on a metal bar up in the soft play area. I had him show me where it was. The area that has 5 buffers with the nylon webbing going over 4 of them with one single buffer in the center, was in disrepair. The webbing on the top had a large hole in it that a small child could have fallen through to hit the middle buffer which did not have the protective foam around it. My child went over the hole with no problem, but when he came down on the other side, the webbing was not attached to the last buffer, and the padding that was supposed to cover it had fallen down off it, and it had a metal bar exposed so, when he came over the top he slipped down and fell straddling the metal pole (hurting his privates and bottom area). We reported it to them manager and nothing was done. He didn't even apologize or ask if my child was ok. The children did enjoy the skating, and after a rest my son did go back to the soft play avoiding the damaged area, but I will not be returning until I know they have fixed it.