Springfield Trolley Tours, Springfield

We hired the trolley service for transportation for our wedding. We should have listened to everyone else when they said how evil the owner was but we thought we would take our chances. Yesterday my mom called about our $200 deposit and the owner said she was keeping it because we did not clean the trolley per contract specifications. When my mom told her that her driver told me I didn't need to clean, she called me a liar! So I called myself and immediately she said "I am not talking to you about this" And proceeded to tell me how she had to clean the trolley on her day off for four hours because I was partying too much to care. First- she wasnt there, how would she know- second, its her job, she doesnt need to complain to me about it. And third- I offered to get on there and clean it and the driver said there was nothing on there but a few cans and he would get them. She then told me he was not in the position to tell me that, although he also told her that no one offered to clean at all. Well if he was not in the position, then he shouldnt have said that because how are we supposed to know who is in the position to say that and who isnt? He is an employee of their company, I figured if he said it was ok, it was ok. Then she began to yell at me and tell me that we can take her to court and that she was not talking to me anymore because I was a liar. Oh and by the way, they also forgot to pick up our Pastor's daughter from the church on her wedding day! Oh and the whole experience ended up costing us $800 for about 3 hours of usage!! I would not use them for anything considering their horrible customer service and poor recommendations I have received from other people in town!