I was searching a nice spa treatment for my boyfriend online and this store sounds interesting. I called and ask where it was located because I was not able to find the information on their website. A lady asked "why do you need the addreess?". I then explained that I needed to know where the place is located before I book an appt. She then still did not want to tell me the "full" address but just "we are located in Carp".
I then asked if she can tell me about facilities. she asked "well, what do you want to know?". I just can not believe it. She just think that people would make a spa appt through a phone call without knowing the location and how the facilities are like!
My wonderful husband bought me a gift certificate for this place as a special birthday treat. (He biked there to buy the gift certificate, thirteen miles each way.) When I got there, I got a weird vibe from the massage therapist right away. Anxious, judgemental and distracted. Yes, she namedropped some random stars that I don't care about AND she up-sold stuff I didn't want, wouldn't stop even when I told her (nicely) that I was just going to stick with the massage. But the absolute unbelievable worst thing was that she left the room to take a phone call in the MIDDLE of my massage. I couldn't believe it! I could hear her on the phone. How tacky can you get? I am so sad that it wasn't a wonderful experience, because it was a wonderful idea for a gift. Too bad the place was so lame!
My boyfriend and I just love this place!! We had one of the packages that was on special and it was awesome!! Felt so relaxed and all my knots were gone. Everyone was so professional and kind. The service was excellent and the receptionist accommodated our appointment time request. We really liked how private and beautiful the spa is as well. The rooms are gorgeous. We will definitely go back and refer to others.
I haven't actually been here yet, but the whole scheduling experience has been on the annoying side.
I called once, got a machine, leave my NAME and number. Someone called me back didn't leave her NAME and thought i wanted something for that weekend. No, i didn't but I can't even tell you that b/c i DON'T KNOW YOUR NAME!
Called back and explained to the gal that I tried calling but didn't know who i ought to be calling and she, (Crystal) got defensive and said all the gals call people back. Yah, cept, that's not what I said.
anyway, so I just want an appt on a certain day and at a certain time, she proceeds to go into this MONOLOGUE about how she has to call people so she can accomodate my request etc blah blah blah. okay... isn't that what you do?? spare me the dramatics. I was so bored of the conversation I just finally said if they can't do that day we can try for another day. (cept that day just happens to be my birthday but ya know, whatevers - i didn't tell Crystal it's my b-day). She insisted that she would get me in on that day and then asks me all these details of the gift cert that I got, i don't know, i just know it was issued around July. If you have all that info, why don't you look it up or wait till i'm there! I'm not sure I would go if i didn't have a gift certificate.
I have a gift certificate for Sea Spa, I called once and left a message and never got a call back (probably because I mentioned the gift certificate in my message.) I called again a few weeks later and got a person on the phone who told me she had to call me back. She called back and when I mentioned I had a gift certificate she said that this was not her department and that someone would call me back who dealt with gift certificates, that she was the person who made appointments. I said I was calling to make an appointment so I didn’t understand why I couldn’t at that time. She said that she couldn’t help me and that it was my fault for not being clear in my first call. I started to explain how hard it was for me to make appointments having 2 small children at home and she hung up on me. I called back a half hour later and she denied ever having talked to me, said I must be having a delusional day or something. Very very disturbing!! I asked her if she was really trying to deny having talked to me and she hung up on me again. I kept calling back and she would not answer the phone again. I am glad I stumbled across these reviews because I would have thought I was loosing my mind. I did ask her several times during all this what her name was, who owned the place, and where they were located and could not get any of this information. There is no way I would ever go to this spa except to maybe post these and other awful reviews on her building and door so that other unsuspecting clients don’t get taken advantage of. I can’t imagine that they have any “elite” clientele since they are advertising special deals and discounted packages. I’d think you would only do that if you were desperate for clients.
As a former client of Sea Spa's, I thoroughly enjoyed my time there. However, I want to offer a friendly critique of your info piece in f.y.i., Inside SB. One cannot be "recognized on" anything. The correct grammar and sytax is "recognized for giving individualized service".Also one cannot "improve upon" their overall well-being. One can, however, "improve their overall well-being". I thought it was necessary to point these errors out because I know you want to appeal to the most discriminating customers, who like might be turned off by the grammatical errors. Your web site needs attention as there unwanted characters in text. thank you.
The worst experience I've had at a spa. Overpriced and overrated! The manager as she calls herself was a huge nag and tried to sell other treatments while having the message. She wouldn't shut up and I couldn't relax from her constant blabber as she tried to sell me other products she sells. She turned out to be the owner and said she was the manager to get the 20% tip! Biggest car SALESWOMEN I've met! RIPOFF!!
Never use the word \"exculsive\" to explain this spa
By A Yahoo! Contributor, 10/11/06
"Come and experience Sea Spa and feel like the most pampered person alive!"
Perhaps the owners/employees should re-read their tag line to remind themselves of their purpose. From start to finish, this was the WORST "spa" (and I use the word spa lightly given the proximity of the freeway and petrol station across the street) experience I have ever had, and given that Santa Barbara is home to many wonderful spas, I find it hard to believe that they have any repeat clients. I am a local and I was extremely disappointed in my experience at Sea Spa and will not recommend or speak highly of my experience there to anyone. From the therapists superior attitudes, to the towel they provide and expect to provide warmth, to the lashings they gave for my suntanned body � I�m quite sure they will never see my repeat business, and I warn any potential clients that they WILL likely have the same experience. Check the reviews of others that have been to the Sea Spa and let them convince you not to go.
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