Nestled in a beautifully restored 1800s mansion, this full service day spa and salon offers three different floors of ... More
Sugar House Day Spa & Salon
Nestled in a beautifully restored 1800s mansion, this full service day spa and salon offers three different floors of pampering. The first floor houses a salon to meet all your hair care needs, the second floor is the place for manicures, body treatments, facials & massages, while the third floor is home to suites that offer additional skin care and massage services. Spa packages are available.
Sugar House was a wonderful experience. The staff was friendly and very professional. It was my first time to the spa, I was recommened by a friend and will definitely be back. I read some of these reviews before going and at first I was quite skeptical, but my personal experience changed my mind fully. I had a massage, pedicure, color and cut. They were all beyond amazing. I've never had a blowdry and cut like I had. I was extremely happy with my cut which usually I tend not to like after two weeks. My color hasn't faded yet which is shocking but I'm not complaining. The massage was wonderful as was the pedicure. The parking is a bit expensive but they are located in Old Town so if your a native to the area then its expected, if your not a native then the parking is actually cheaper then DC so stop complaining we aren't in the country or suburbs. If your not lazy walk an extra block or two down to Cameron or Queen street where it is 2 and 3 hr free parking. It's definitely worth the money I paid for my services. It's a quaint old townhouse with a lovely decor, a friendly staff, and great services. As soon as you walk in the receptionist are friendly and eager to make you comfortable, which they do a very good job at. I will definitely be back. Don't believe everything you read go and experience it for yourself you won't be disappointed, I promise.
I was a walk-in looking for a repair to a split fingernail and a wash and blowdry. The fingernail couldn't be booked in...at all - ever, and now that I'm reading the other posts about poor service on nails I'm glad I didn't get it done!
I have no complaints about the blow dry itself which was done by Mikhaela, but I do have an issue re the fact that I was left sitting in the waiting room for not less than 30 minutes. During this time an assortment of staff were hanging around the salon, texting on their phones, having loud and inappropriate (from a service perspective) conversations and generally giving an impression of zero professionalism. No one appeared to notice that I had been sitting there for an inordinate amount of time and when someone DID finally ask my name, it turned out that the girl who had checked me in hadn't told the stylist she had a client.
I would never go back to that salon again as I my impression was not one of a professional and customer focussed salon - more a bunch of bored girls who couldn't be bothered to pay attention to anything except their mobile telephones.
If you are thinking of getting anything more than a simple manicure, go elsewhere!
I went here to get a trial run for my wedding nails and Sugar House was rated next highest after Frizzles, which I couldn't get into. The nail tech Nila was at first very friendly but she wanted to sell me acrylics. I wanted gel tips and told her so. I've had a hellish time with some of the UV nail polishes (Shellac, Gelish, etc) so I wanted her to be extra thorough. So I inspected everything she did and asked lots of questions.
Well, apparently, she didn't like that because she started getting very short with me and going off and whispering to her co-workers, at which they would stop what they were doing and look at me. I know I was being picky, but DANG...it's my wedding and I've had a LOT of bad experiences with nail techs. So I wanted the white tips with a pink overlay (not so experienced that I knew what that was called!) but she gave me clear tips "bc you want them so long." Ok...then, glued the nails on and then proceeded to file down my nail bed, just like they do when they do acrylics...which is another reason I didn't want acrylics--I didn't want my nails ruined for the next six months. She was so zealous and careless filing my nail bed down, she actually hurt me--I swear, she almost put a hole in my nail bed with that file! Then, she put about 5 coats of OPI's Axxium gel on there. When I noticed the gel was not applied smoothly, she said "Oh, I can file them down and make them smooth." So she did.
I had a conversation with the receptionist upon checking out, who had gel tips (she said they are called "pink and whites") and, interestingly she does NOT get her nails done there. And she said her nail tech did NOT file the nail down after the gel has cured. Also, my nails are all thick now, like acrylics which is precisely why I didn't WANT acrylics. I told the tech I wanted a french manicure--she painted the white tips on--no airbrush or anything. She didn't even bother to put a clear coat of gel over the white tips to make them stay longer. And when I asked her to trim my cuticles, she said people usually make a manicure appointment the week after they get their tips, not the day of. But she did it anyway.
So I went to check out and she'd added an extra $30 to the already hefty price to do nail tips--a total of $90. I got pissed and said she HADN"T given me a manicure--she'd just trimmed my cuticles. After a bit of back and forth in which the receptionist went to check with the nail tech, they finally caved. STILL, I had to pay $60 for a bunch of WAY thick nails that the polish is going to chip off of in a few days.
I have been there 4 times now and have gotten very inconsistent service. The massage (over a year ago) was great. The ladies at the counter are sometimes really nice and sometimes really unpleasant. I got a few strange looks from them on various occasions but always thought I was oversensitive. But now after reading all the reviews I know that it is not me. The color was good but I had to wait long even though I came 5 min earlier. Then, the whole process was simply rushed. The wash was not the most pleasant; the lady massaged my head in one place until it was sore, not even touching other places. She was also constantly speaking Spanish to her coworkers, which felt far from welcoming. Then she told me her name when I got up (not before, to establish the connection). Was she expecting the tip? I was confused. My first hair cut was quite ok (long layers) especially given that I made the appointment only a day or two ahead, so I didn't expect the best stylist. So I scheduled a style change with “the best stylist in the house”. Not only did I wait 10 min into the appointment (and since I was about 10 min early, I spent a total of 20 min waiting and nobody even once asked if I was ok and being taken care of – probably a must in a high-end salon). Unfortunately, my stylist's only idea of the “change” was to cut the bangs short and very thick. I showed her a few pictures with cuts in a book, non of them had a thick and short bangs, but she insisted on another cutting my bangs short. After somewhat long discussion I agreed so I guess I can't complain. But this haircut is a big misfit for my lifestyle (which was clearly described beforehand). I am very unhappy with the bangs as my hair is unmanageable. I can't wear it in a ponytail, which I told the stylist, was a necessity for me. I have to spend at least 40 min more than usually styling my hair every morning in order to look presentable. A promising beginning with a big disappointment at the end.
Danita styles and cuts my hair -- I constantly get compliments. Every massage I have had at Sugar House has been wonderful -- ditto the pedicures! Neddy is a wonderful colorist -- my daughter thinks she ranks up there with her colorist in London. Very relaxing atmosphere. The only bad experience I have had (and my mother had the same problem) was eyebrow tinting. Don't go there -- it takes 2 -3 months for the tinting to go away if you don't like the result. I hated the result I got.
I got a Sugar House scrub and a facial. The scrub was probably one of the best experiences of my life and people have commented on the radiance of my skin, post-facial. However, I couldn't give it 5 stars because the greeting staff at the changing rooms were HORRIBLE and unfriendly. They seemed irritated to have to explain what was going on (not a regular spa goer) and I had to wait in a room with 2 other people in lounge chairs while I sat in a straight backed uncomfortable chair. They didn't even fold the blankets on the lounges in between customers. But when actually receiving the spa services, couldn't be better!
I am so happy my stylist moved here from DC. Just happens to be my neck of the woods. I think this place is charming and comfortable. I love my stylist/colorist, Danielle whom I found at Chreky when she turned my color nightmare into a dream, and I have been a loyal fan ever since. The staff is inviting and professional AND the price is right! I don't understand the bad reviews on here. Not my experience at all. If your not sure, see Danielle. She is a fabulous colorist/stylist. You can't go wrong!
This place impressed me with its atmosphere and outward experience...and that was where it stopped. I chose to have a brazilian wax here, thinking that I would get a high quality service for a $65 wax (a bit higher than other comparable services in the area). I had the most terrible experience...my waxer (Brenda) was nice enough but incredibly inexperienced. I've never had such an awful wax. She was tentative and didn't seem to really know what she was doing, letting the wax harder for so long before applying the strips that it took several tries for her to successfully pull a strip off causing me a lot of pain in the process. Not to get too graphic in this post, but she actually caused ripping and bleeding in my skin in one very sensitive area. She didn't inform me of how bad this was, but rather insisted that she finish the wax (even though I asked that we stop) to "even it out". She sent me on my way to change without asking me about the pain I was in and having a condition where I faint at the site of excessive blood, I ended up fainting once i checked the injury. During this entire ordeal I didn't feel like the staff in the place properly took care of me. I'm aware that mishaps occur despite the best precautions, but it wasn't until I managed to get myself to the checkout that anyone seemed to take notice of my issues. My services were fortunately comped (after I explained what happened to the receptionist) but no manager came out to speak to me, apologize or otherwise check to see if I was alright. I'm really surprised that such a seemingly high-end spa wouldn't take better care of its customers. I would recommend against anyone using a waxer from here that they don't have outstanding recommendations for and really I won't be going back to this spa again because of the extreme lack of customer service.
I stopped by this past weekend to purchase some giftcards for mother's day. Some of my friends that frequent Sugar House recommended the spa. I wanted to treat my mother and sister since they've never been to Sugar House to a nice and relaxing treatment. When I was standing in line to purchase my giftcards the only thing I could hear was the loud comments of two stylist working in the front area. The thought of having my mother and sister come in here and be subjected to this kind of gossip was not even an option. I left the spa and will not recommend it to any of my friends.
I was 8 minutes late to an appointment (my fault initially, but I would have been willing to tip a little extra) because I was coming (on a recommendation form a friend) from work and the walk was farther than I had anticipated. Not only had the woman who I was supposed to see, Marcia, taken another customer but I was not called to be informed about the change and they would not reschedule me until much later that evening or the following day. I found the staff who greeted me were extremely rude as was Marcia who didn't even come down to apologize for the change. I would not recommend this place and will tell my friend who recommended me to not recommend this place any more.
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