Sugar House Day Spa & Salon

I have been there 4 times now and have gotten very inconsistent service. The massage (over a year ago) was great. The ladies at the counter are sometimes really nice and sometimes really unpleasant. I got a few strange looks from them on various occasions but always thought I was oversensitive. But now after reading all the reviews I know that it is not me. The color was good but I had to wait long even though I came 5 min earlier. Then, the whole process was simply rushed. The wash was not the most pleasant; the lady massaged my head in one place until it was sore, not even touching other places. She was also constantly speaking Spanish to her coworkers, which felt far from welcoming. Then she told me her name when I got up (not before, to establish the connection). Was she expecting the tip? I was confused. My first hair cut was quite ok (long layers) especially given that I made the appointment only a day or two ahead, so I didn't expect the best stylist. So I scheduled a style change with “the best stylist in the house”. Not only did I wait 10 min into the appointment (and since I was about 10 min early, I spent a total of 20 min waiting and nobody even once asked if I was ok and being taken care of – probably a must in a high-end salon). Unfortunately, my stylist's only idea of the “change” was to cut the bangs short and very thick. I showed her a few pictures with cuts in a book, non of them had a thick and short bangs, but she insisted on another cutting my bangs short. After somewhat long discussion I agreed so I guess I can't complain. But this haircut is a big misfit for my lifestyle (which was clearly described beforehand). I am very unhappy with the bangs as my hair is unmanageable. I can't wear it in a ponytail, which I told the stylist, was a necessity for me. I have to spend at least 40 min more than usually styling my hair every morning in order to look presentable. A promising beginning with a big disappointment at the end.

Danita styles and cuts my hair -- I constantly get compliments. Every massage I have had at Sugar House has been wonderful -- ditto the pedicures! Neddy is a wonderful colorist -- my daughter thinks she ranks up there with her colorist in London. Very relaxing atmosphere. The only bad experience I have had (and my mother had the same problem) was eyebrow tinting. Don't go there -- it takes 2 -3 months for the tinting to go away if you don't like the result. I hated the result I got.

I got a Sugar House scrub and a facial. The scrub was probably one of the best experiences of my life and people have commented on the radiance of my skin, post-facial. However, I couldn't give it 5 stars because the greeting staff at the changing rooms were HORRIBLE and unfriendly. They seemed irritated to have to explain what was going on (not a regular spa goer) and I had to wait in a room with 2 other people in lounge chairs while I sat in a straight backed uncomfortable chair. They didn't even fold the blankets on the lounges in between customers. But when actually receiving the spa services, couldn't be better!

I am so happy my stylist moved here from DC. Just happens to be my neck of the woods. I think this place is charming and comfortable. I love my stylist/colorist, Danielle whom I found at Chreky when she turned my color nightmare into a dream, and I have been a loyal fan ever since. The staff is inviting and professional AND the price is right! I don't understand the bad reviews on here. Not my experience at all. If your not sure, see Danielle. She is a fabulous colorist/stylist. You can't go wrong!

This place impressed me with its atmosphere and outward experience...and that was where it stopped. I chose to have a brazilian wax here, thinking that I would get a high quality service for a $65 wax (a bit higher than other comparable services in the area). I had the most terrible experience...my waxer (Brenda) was nice enough but incredibly inexperienced. I've never had such an awful wax. She was tentative and didn't seem to really know what she was doing, letting the wax harder for so long before applying the strips that it took several tries for her to successfully pull a strip off causing me a lot of pain in the process. Not to get too graphic in this post, but she actually caused ripping and bleeding in my skin in one very sensitive area. She didn't inform me of how bad this was, but rather insisted that she finish the wax (even though I asked that we stop) to "even it out". She sent me on my way to change without asking me about the pain I was in and having a condition where I faint at the site of excessive blood, I ended up fainting once i checked the injury. During this entire ordeal I didn't feel like the staff in the place properly took care of me. I'm aware that mishaps occur despite the best precautions, but it wasn't until I managed to get myself to the checkout that anyone seemed to take notice of my issues. My services were fortunately comped (after I explained what happened to the receptionist) but no manager came out to speak to me, apologize or otherwise check to see if I was alright. I'm really surprised that such a seemingly high-end spa wouldn't take better care of its customers. I would recommend against anyone using a waxer from here that they don't have outstanding recommendations for and really I won't be going back to this spa again because of the extreme lack of customer service.

I stopped by this past weekend to purchase some giftcards for mother's day. Some of my friends that frequent Sugar House recommended the spa. I wanted to treat my mother and sister since they've never been to Sugar House to a nice and relaxing treatment. When I was standing in line to purchase my giftcards the only thing I could hear was the loud comments of two stylist working in the front area. The thought of having my mother and sister come in here and be subjected to this kind of gossip was not even an option. I left the spa and will not recommend it to any of my friends.

I was 8 minutes late to an appointment (my fault initially, but I would have been willing to tip a little extra) because I was coming (on a recommendation form a friend) from work and the walk was farther than I had anticipated. Not only had the woman who I was supposed to see, Marcia, taken another customer but I was not called to be informed about the change and they would not reschedule me until much later that evening or the following day. I found the staff who greeted me were extremely rude as was Marcia who didn't even come down to apologize for the change. I would not recommend this place and will tell my friend who recommended me to not recommend this place any more.

I have been all over this area looking for a good massage and I've finally found it! I've gone to Elizabeth Arden, Landsdown Resort and Spa, and even a few swanky places in DC looking for someone who knows how to heal but also relax me! What I love about this place is that it gives you just what you need with a few extras.. all at a good price. I've been to places that charge $10-$20 less but I was never greeted with water with cucumbers, and comfy robes all while sitting in a relaxed room. So you've had this before? Ok.. well understandable but how about the products? She worked my sore muscles out all while using lots of heat and a cream afterwards to soothe my muscles. While she moved around my body, there was constant heat. This is a plus because alot of times you lay there cold and so you can't relax. The room was large and she was amazing! I saw Heather and I highly recommend her! She's the first person to ever massage my feet where I felt it through out my body. They promote healing and relaxation and that's a plus!

After receiving one okay haircut here I decided to get highlights on my second visit. Big mistake. I wanted to tone down my highlighted blonde hair by dying it a caramel color with some slightly lighter highlights. I was very clear with the colorist and was horrified when I saw that instead of caramel hair, I had carrot orange hair! She agreed to tone it down, which somehow turned my hair to a dark auburn shade. I was not at all thrilled, especially when I was told that there was no time to fix it since the salon was closing. The salon seemed reluctant to schedule a correction appointment, but I insisted. On the next appointment my hair was "fixed" by adding some very unnatural LIGHT blonde highlights which didn't go all the way to my roots. They said that was the best that they could offer. My hair looked awful and was horribly damanged. For the next three months, large chunks of hair broke off when brushed due to damage and intense dryness from the botched dye job. It took a full year for my hair to recover. I do not recommend this salon to anyone!

Having been there on weekdays, weekends and federal holidays, I can tell you that like any other salon, you get more personal attention on weekdays when there are fewer clients. That said, I've never had a bad experience there. Also, it seems like a lot of the complaints on here are due to individuals being unwilling to speak up- about a massage being uncomfortable, getting a haircut you don't like. Communication is a two-way street; they're not mind readers.