Bonterra Dining and Wine Room, Charlotte

My husband and I had our wedding reception at Bonterra 3 years ago. It which was unforgetable. Our event planner was superb so friendly, personable and willing to work with-in our budget. We have been back to BonTerra every year for our anniversary. We always opt for the Chef's Table which is absolutely wonderful with the wine pairings and not a bad deal for the money considering all the delicious courses. The service is excellent and they always begin our meal with a complementary glass of champagne to wish us a Happy Anniversary. I would highly recommend this dining experience to anyone!

I just wanted to express my extreme disappointment in our dining experience on Saturday night at Bonterra. It started with our server. He was cold, non-personable and borderline abrasive - certainly not the type of service one would expect from your caliber of restaurant. Things were looking up after the wonderful fried lobster appetizer. But then both my wife an I found the main courses to be uninspired and very average. While my lamb chops were decent, the greens that came with it were rather bitter, and generally not a good compliment. Her scallops (that our server recommended) were OK, but lacked anything defining. We had come to your establishment that evening with high expectations. You have a wonderful reputation as one of the finest restaurants in our city. But the bad service, average food, and a $150 bill left much to be desired. To top it all off, as it was our first anniversary, my parents had called earlier in the week to arrange for a gift certificate for us to use. It was waiting at the hostess stand when we arrived. Yet never once did any of your staff wish us a Happy Anniversary. Not a big deal, but it's these little touches that you expect from a great restaurant. Little touches that Bonterra definitely lacks.