Very good food, very good cheesecake. We ll usually order something to go but this time we decided to dine in. The place has a comfortable vibe to it. I will usually look for smaller places to eat but this place had great service...and again..food was very good. Thanks.
I truly love this cheesecake factory, we have never had poor service until Sunday ( 9/1/2013). Our waitress was preoccupied with the group of men sitting at the table next to use. She only came to our table once or twice. My burger was burnt and because she was no where around I wasn’t able to send it back until she finally showed up when the other guest at the table had eaten their meals. When I told her my burger was burnt and wasn’t able to eat. She gave me a dumb look and said “Oh well you said you wanted it well done” . My response was I said well done not burnt and asked her to take it away and I didn’t want anything to replace the burger because the rest of the guest at our table had finished their meal. So she took the burger away which I only took one bite out off and returns with the check with the burger still listed. I asked her why was she charging me for something that I didn’t have. She looks me in the face with a nasty attitude and responded “ well you ordered the burger.” And when I requested the burger to be taken off her response was I have to talk to my manager to get it off. In the mean time I flagged down another waitress ( which I should have done in the beginning ) and asked to speak to the manager. The manager apologized for the waitress behavior and adjusted the check. I am not going to let this bad waitress stop me from dining at the cheesecake factory however I think when a waitress doesn’t want to work she should call in and let someone else who is willing to work take over her shift. I still give this restaurant a 4 stars in spite of the burnt burger and rude waitress. I also want to send kudos to our favorite waiter Kevin at the cheesecake factory. He is an outstanding waiter.
This was the first time our group had every been to The Cheesecake Factory - we were in Viriginia Beach for a car show. The waitress we had Mary C- was the BEST!!!!!- I have never laughed so much and had such a good time at a resturant- she was Wonderful-- We really enjoyed the meal and the Cheesecake was Great!!!
I have been to this Cheesecake Factory in Virginia Beach many, many times this year and have never been to such an awesome place before. My friends and I keep returning because of the amazingly tasty food, but even more importantly the greatest service. Johathan W. and Ben are the best servers we have encountered and never have we been let down. Keep up the great work and fun atmosphere.
I too am over Cheesecake factory. Went on Mon for a work meeting there was a hair in my food, so my boss gave me a giftcard to go back. Went back Sat. waited 1 hour for our table food was DISGUSTING. It was over cooked and the manager even acknowleged that the cook must be off that night. I will never go back! Would give 0 stars if I could.
You know, I'm done. I have been going to CF for years. The last two times have been disasterous. The waiter brought water and plopped the lemons on a napkin. I had to let him know you serve lemon wedges on a saucer, not a napkin. My food, again, was cold. When it was sent back, it returned even colder. We had waited long enough and I had to take my food home to have it heated. I'm done!!!
They have poor service. I called to place an order to go because I had a gift card, I was on hold for more than 40 minutes before someone checked on me. I was so frustrated because it was a lunch break. I then asked for a manager to vent out about the situation. The manager just said sorry and didn't seem really sincere or concerned on the matter and we just kept going back and forth. I even told the manager how ridiculous it was for them to have phones and I could only imagine how many more customers experienced such a long hold or even hung up. Unfortunately, I had a Cheesecake Factory gift card for my birthday, I was so upset even after talking to the manager, I wanted a refund. He refused to do a refund and said he wasn't authorized to give me a refund. I felt he was lying because I know what a manager is capable of. I wanted the refund not because I wanted the cash, but because I could not trust such poor customer service to serve me food, I would just be too pissed to actually enjoy my food. Their food is decent, especially since they have a variety of foods to choose from, that's why I gave it at least two stars for a rating. Other than that, because of this, I will never EVER eat there again.
I've been to a few different TCF, 4 states. Food at each have been decent. The only real issue I have with TCF is the pricing compared to quality. Not quantity, never an issue. But the quality of the food does not justify the pricing for the meals you get. I've never received bad service and any of them, but the last time I went to TCF was over 2 years ago now. I can find much better food for the price that TCF charges.
You can't go wrong with TCF! Just make sure you plan to go during non-peak times so you don't have to wait forever for a table. No, there is no kids menu so plan for your kids to share with you or with each other. Nice sized portions that are priced reasonably. Service is always good! Huge menu, something for everyone!
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