HORRIBLE OWNER AND SERVICE!!! I had never been to Cold Stone and I will NEVER be back because of Ron the owner. He made a cake for me for my husband and it was worse than what a 2 year old could have done. He was not professional and I cut into his personal time he told me. I am a business owner and I would NEVER treat a customer like he did me. I said I would not go there or send anyone there and he told me he would keep people from coming to my business. What a child! He would not even take responsibility for his mistakes and blamed it on corporate and they didn t even make the cake. Now that takes the cake! He needs some customer service lessons!! Even his employees thought the cake was terrible! And so did the customers that were there when I returned it. If I could post pictures here I would but you can see them on tripadvisor under Cold Stone Rapid City, SD 57702 Ron I can t imagine how you treat other customers or your help. Your manager is the only thing you have going for you there she was what customer service was about!
an absoulte best ice cream experience ever! their sweet cream ice cream is the best i've ever had! the only down fall to this place is the wide selection of mix and match...to many to pick from if you're in a hurry. Great Stuff!
I have eaten at the cold stone in RC and for what it was I thought it was over price for ice cream and all in all the ice cream wasn't that good either. for the service the people was not that freindly to me and the others that were in there that day so that is why I am giving such a poor rating today