'Good food, CONSISTENTLY HORRIBLE SERVICE'
I had such a bad experience I am copying and pasting my April review from another website. The food is good, but THE SERVICE IS CONSISTENTLY VERY POOR. Because of the service, we will not be returning. Were the service even marginally better/up to Olive Garden standards, I would rate Roxanne's a 3.5. Although they are a little pricey for what they serve- $20 for shrimp parmesan and you don't even offer bread with it, let alone a small side salad?
We've been here three times & had three different waiters. All of them offered very poor service- ranging from very brisk to the point of being RUDE, messing up simple drink orders (happened 2/3 times), having to ask THREE times for our first glass of water (this happened w/two different servers), taking forever to bring the check (15 minutes! and then after 10 minutes w/no one coming for it I finally carried it up), or as happened April 14th- bringing the check JUST TWO MINUTE AFTER THEY BROUGHT OUR ENTREES. Talk about the bums' rush!
I was much nicer to our waitress than she was to us, and WE were the customers.
Unacceptably rude, especially when with just 3 of us, our bill totalled $157 (we had several rounds of drinks). Then we had to sit there trying to gulp down our drinks and finish our food with the staff all staring at us while they poured beer for each other & cleaned up around us. This made us VERY uncomfortable! We didn't know they closed at 10p which they should have told us rather than fill our last drink order at 10p and then sit there staring. I don't know who the manager was, but had we not just had a very difficult day with a relative in the hospital, we would have told him why we will not be returning. To make matters even worse, when I reheated the leftover shrimp the next day, I woke up in the middle of the night with bad cramps. UNACCEPTABLE on so many levels!!!
NO Communication in this place...The food is good and the place is very nice, however they have no idea what they are doing...Too many employees are involved in too many things, which let a lot of simple things slip through the cracks...Two examples #1 we order mussels, salad, and a pizza (which were all tasty), but they pretty much came out all at the same time...how can i eat all three at once? by the time i get to the pizza it will be cold...Back to the communication thing..#2 employees have their hands in too many things and mixes up a lot of stuff...This all comes from the Top people, i do not blame the employees because it comes from the top down...All it would take is more structure..and by the looks of the other reviews i am probably correct....Good Food and shitty service gets 2 stars...Nobody wants an entree when u arent even halfway thru the appetizer...
Service is absolutely terrible. Actually complained to the manager and he agreed but didn't make any offer of making things right. Food was good but very overpriced for what is offered. Very loud atmosphere, hard to hear people at my table talking. Being ignored by service staff and having to ask over 3 times for a glass of water is really unacceptable. I actually got a drink with a straw in it that had obviously been used before, someone had chewed on the straw tip, actually had teeth marks on it.
Would not recommend this establishment to anyone.
Awful service, Rude staff, Poorly mixed drinks, And the only thing worth ordering is the pizza. The pink sauce was disgusting. Very over priced. Not worth it. I am a frequent patron of the establishment and will likely never return.
Just came back from Roxanne's. My family used to eat there regularly. We just had probably the worst service ever! Waited 40 minutes at our table for DRINKS! The dinner came first, then the appetizer, then half of our drinks. We never saw our waiter again. We had to get another server to get the rest of our drinks. Our waiter never came back to see us, to check our drinks, to clear the plates, not even to bring the check. I had to go inside to pay, where I told the manager what happened. He gruffly told me he was firing the waiter, but never apologized, and didn't try to make it right. Poor server = bad tip, but a when a manager treats a loyal customer like that, I can't justify spending my $$ there.
The food is pretty good -portions are big- nice salads too...and it is nice in the summer to eat outside with your family. The bar crowd gets a little rough some nights when the short chunky barmaid does shots with the guys and eats from their plates! Just sit away from the bar and you won't have to see that sleezy bunch! Or try to go at lunchtime when the bar area is not so crowded!
I go to this place a lot for work. The service is slow and they have messed up our orders a lot. When you get what you want, it is great. It is a little pricey. That is why we take the chance and go back. The atmosphere is really nice and the drinks are well made.