Terrible Service
By A Yahoo! Contributor, 12/8/11
My husband and I as well as 2 of our friends chartered a boat on 12/4/11 for a 1/2 day fishing trip. We were all extremely disappointed in our trip and service we received that day. First of all, we did not get a single bite the entire day. Not a SINGLE BITE!!! We understand that you cannot guarantee fish, however, the crew did not try any changes in bait or tactics until the last half an hour of the trip which was nearly too late by then. Next, I found it very disappointing that the crew did not interact with or attempt to entertain or connect with any of us. They merely left us to sit on the boat for 6 hours with minimal conversation and interaction, keeping to themselves on the top deck where the captain is. Prior to coming back into the harbor, the crew told us that they spoke with the other boats out fishing that morning and "no one has caught anything today, so we are all in the same situation." When we ended the trip, they made numerous comments eluding to us needing to tip them because they had "done all they could do." We did not tip them because we felt as though they did not provide good customer service, nor did they earn a tip. I find it disheartening and quite frankly a bad experience and customer service to have 4 people pay that much money to fish and never once get a bite the entire trip. It is even more upsetting that the crew did not try to interact with or make the trip at least bearable. To top it off, when we exited the boat and went to pay, the woman helping us asked how it was and we told her we were dissatisfied and hadn't even gotten a bite, she said that other boats in the fleet had caught fish! This immediately told us that our crew had lied to us. And finally, she then offered to SELL us another few hours on the boat to "try to catch something." This was insulting. It would have been appreciated to be offered a partial refund or a few hours on the boat the next day. Something that shows a gesture of good will and good business. Due to the lack of satisfaction and service provided by this company, I would not recommend their business.