Russian Manager lady is hard to deal with
By A Yahoo! Contributor, 1/7/12
We work in Hawaii in the customer service industry, and we are used to making folks feel the Aloha of Hawaii, so we were really disappointed to find that the lady running this concession was very difficult to deal with. Most of the staff were really nice folks, but don't try to get any kind of pleasant conversation out of the manager. The staff were generally very well informed, great surfers, nice folks, ready to help out, except for the manager. She acted like dealing with customers is an inconvenience to her. Not even a little bit of friendliness. I understand that managing a concession can be hectic, but really, one has to understand the aloha spirit to work in this industry out here. Also, there's some really mean locals out at the surf break that try to chase tourists off the waves by being rude. No aloha at all. We'll just enjoy our waves over on Oahu, these Kauai surfers don't understand Aloha and Kokua, they've lost the spirit of surfing.