Over priced, poor service and quality of food.
My boyfriend and I live across the road from TGI's so it is a really convenient destination for a quick meal out. However, on our most recent visits we have waited anywhere up to 30 minutes to even order drinks, let alone place a food order!!! It was so bad on a recent visit that we walked out, went home and were able to make our own burgers (from scratch) in around 20 minutes.
In addition to this, the poor quality of food (pre-packaged, frozen and then burnt on an industrial grill) and high prices mean that we will NOT be making another visit again.