Horrendous service at CJ Toapayoh
Having read the reviews left behind by the other folks here on this website, i am appalled by the consistent lack of service esp at the Toa Payoh branch and yet it is apparent that nothing is done by the management. I have read similar complaints on other websites as well.
i guess they really do not care about their service standards.
my experience: This middle aged captain on duty on 19 may 2009, about 830pm, asked if we are there to eat steamboat or what. we replied, we are there for the la mian and xiao long bao. She made a displeased expression and signalled for us to follow her. which we did, but she just rudely signalled for us to take one of the tables whilst she walked quickly on to pass the bill to another table. then she realise that she had pointed to an empty table that is meant for customers who are there to eat steamboat. so she TOLD us to change tables. we silently got up from the first table that we were already seated at. then she just pointed to another section and said, 'na u all go sit there loh'.
so we sat down at the only table that was empty. again she came to us and gave us a very annoyed expression and said this table is also meant for steamboat. pls get up and go to another table.
the only other table in that section that was not occupied, has not even been cleared and has dirty plates strewn over the entire table.
Truth is, there was hardly anyone eating steamboat.
and when i politely requested NOT to change tables, she got so annoyed she raised her voice at us. I got annoyed and told her that she was being rude and that we are leaving. she merely turned her back to us and walked to the counter at the door.
IF there is a specific table for me to sit at, she should lead me to the table, which shld be cleared and properly set up. if it is a must to change tables, ask, dont shout.
hence, i will definitely not recommend it to others unless they dont mind paying to be snubbed.