My wife and I went in there. Some seat cushions were ripped and there were 4 children sitting at one booth who were the woman owner;s. They were loud and boisterous. Many Asian restaurants I have noticed all bring their children to work. While I think it is improper, I reluctantly accept that. They had toys all over and were just out of control. There were no other people in there, and I can understand that! My wife I and don't want to listen to that. There is no accoustics in there at all. We left.
Me and the girlfriend just bought some Bourbon chicken and get it home. We open the bag and the sauce is spilled ALLLL over the bag. To top it off we TRY a piece of the chicken and it tastes like JERKY. I swear they must have microwaved it to heat it up. That explains the speedy 5 minute turnaround.
We bring it back and I tell him we bought the bourbon chicken and that id like to return it because of the spilled sauce, the jerked chicken and the lack of flavor. He digs a fork into the bottom and takes a bite out of the two pieces that actually had sauce and tells me its just fine. So I grab a piece off the top and rip it apart and show him it's dry (NO sauce yet mysteriously still colored red) and jerked and he tells me im wrong. Must have dried out under the heat lamps.
He then tells me he'll refund me minus 30% of the order. I tell him he'll refund me 100% of the order because its disgusting and I dont want any of it. He tells me theyll recook it and i tell him it looks like they already cooked that order 3x before they gave it to me and his food has turned me off to the idea of chinese food for at least a week. He again refuses a refund. I tell him I'll just call the credit card company and then he can refund it plus the $20 chargeback fee I'm sure he'll get stuck with.
He goes to hand me the plastic bag (the bottom of which was FILLED with sauce) and I point to it and go LOOK thats where all the damn sauce went. And he calls the girl over who handed us the bag who tells him she didnt spill it and he proceeds to blame US for his dirty dry jerk flavorless chicken. All of this in front of 5 other customers and over a $10 tab.