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The food was poor to fair. The chicken was rubbery (and that’s their specialty!). But my primary dislike is the buffet style format. Having to order from the counter, wait for your meal, then pick it up seems too informal, and cheap when their prices do not compensate for the absence of a waiter for the buffet-style arrangement.
The cashiers were impatient, and condescending especially if you’re not familiar with the buffet-style format. They have spoiled children working the cash resisters, pouting, and rolling their eyes having to explain to me the buffet format. Sonoma Chicken Coop makes me really appreciate the value of a good waiter. I would NOT recommend this place to my friends.