I am frequently frustrated by the bad service and attitudes at fast food joints, so the Arby's on Hwy. 157 in Cullman (near I-65) is quite refreshing! The service is great, the employees are friendly, the manager (I think his name is Michael Grissom) is super nice, and they always get my order right!
They got my order wrong. I had to go BACK through the drive thru to get it corrected, which took about 10 minutes. My fries were cold by the time I got to eat. I didn't ask for a refund, but wasn't offered one either. The sandwich that I had ordered was not very good either!