3686 The Barnyard, Carmel-by-The-Sea, CA 93923-7001
AVERAGE USER RATING
Contact:1 831 625 3368
Open Hours: -1800
If you like chocolate, then this shop truly will be a Piece of Heaven for you. It makes handmade candies including chocolate. ... More
Pieces of Heaven
If you like chocolate, then this shop truly will be a Piece of Heaven for you. It makes handmade candies including chocolate. Here you can purchase delectable desserts made with a variety of chocolates, as well as other delicious goodies. The shop serves ice cream in a variety of flavors. Espresso is available, and you can request custom created candies for any occasion. In addition, this shop offers homemade treats for your dog.
Since working in the store the last year quite a lot more, I have heard so many wonderful comments about our chocolates and service.
Every day customers come in and say this is the best chocolate they have ever had or their relative wants the same as they were given last year. Many clients have had taste tests with their relatives or coworkers when they receive several brands of chocolates and invariably Pieces of Heaven comes up the clear winner over the rest, including the much more expensive ones like Lulu's or Godiva.
I wasn't there to assess the situation for the returned box of chocolates, but we do normally give credit or exchange if something is wrong with the product. Since this was received as a gift, the people I discussed the situation with couldn't believe that a person would actually bring something back because it had a few pieces that they didn't like. We don't "exchange" unless it is obviously not opened because once it leaves the store we can't resell it, it goes in the trash.
If I could give zero stars, I would.
The attitude of the employees is appalling. I received a box as a gift and wanted to exchange it because it had pieces with nuts. The employees OPENED the box, examined them and then called the owner who told them not to exchange it. This, after her employees opened and touched the pieces.
Lulu's and See's are both nearby and their customer service is the best. If you don't like it for any reason, bring it back and they are happy to exchange it. Plus, Lulu's makes the best chocolate truffles I've ever had!
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