Pieces of Heaven, Carmel-by-The-Sea

Since working in the store the last year quite a lot more, I have heard so many wonderful comments about our chocolates and service. Every day customers come in and say this is the best chocolate they have ever had or their relative wants the same as they were given last year. Many clients have had taste tests with their relatives or coworkers when they receive several brands of chocolates and invariably Pieces of Heaven comes up the clear winner over the rest, including the much more expensive ones like Lulu's or Godiva. I wasn't there to assess the situation for the returned box of chocolates, but we do normally give credit or exchange if something is wrong with the product. Since this was received as a gift, the people I discussed the situation with couldn't believe that a person would actually bring something back because it had a few pieces that they didn't like. We don't "exchange" unless it is obviously not opened because once it leaves the store we can't resell it, it goes in the trash.

If I could give zero stars, I would. The attitude of the employees is appalling. I received a box as a gift and wanted to exchange it because it had pieces with nuts. The employees OPENED the box, examined them and then called the owner who told them not to exchange it. This, after her employees opened and touched the pieces. Lulu's and See's are both nearby and their customer service is the best. If you don't like it for any reason, bring it back and they are happy to exchange it. Plus, Lulu's makes the best chocolate truffles I've ever had!

Best quality chocolate. Much better than famous brand. I like the not too sweet chocolate they have. Yes, the young employees need some training.