Lounge Ten, Manchester

After hearing such wonderful things about top celeb hang out Lounge Ten, I awaited my sister's 21st birthday celebrations with anticiptation. It had taken so much planning and careful research on my father's part in finding this so called exquisite restaurant, we were certain that it was going to be the most fantastic evening. The table was booked four months in advance, exactly to specification- it had to be a table for eight on the middle floor. Finally, the big day arrived. The venue is guarded by hefty, uninviting bouncers, one is then greeted by unwelcoming staff, who do not even offer to take your coat. Whilst your party waits to be seated, those on the 7.30 seating, are quickly told to drink up and sling their hook. Then, although you booked your middle floor table 4 months ago, you are then told that a party of 35 takes precedent over your once in a life time 21st birthday party, and your small party of people are shoved down stairs on 2 tables which do not cater for 8 people as they are 2 tables that are in fact booths so in effect half of your party of 8 can barely even see each other, never mind have a conversation or toast your big day. If you actually have the bare faced cheek to complain about these poor conditions for which you are paying the priveledge of more than £50 per head, the staff have never heard of the idiom that the customer is always right, and swiftly dismiss you from the restaurant. I have never been treated by any restaurant in such a rude, arrogant and abrupt manner in my entire life. We all felt bitterly disappointed, but my sister's 21st party was absolutely destroyed by these horrible people. While there are so many fantastic reviews, praising this restaurant for its food and entertainment, I can only say that the service is abysmal, and I shall not be paying a repeat visit. Extremely disappointing.