Picture more than 500,000 square feet of sheer selling space. With acres of shopping, warehousing and parking areas, it is ... More
Nebraska Furniture Mart
Picture more than 500,000 square feet of sheer selling space. With acres of shopping, warehousing and parking areas, it is the single largest home and office furnishing store in America. You will also find electronics, flooring, appliances, computer hardware and software. Prices are low and the selection is huge. There is even a Burger King to refresh between busy hunts. It is crazy and crowded on the weekends. But for people with an eye for interiors, this mega experience is not to be missed.
The employees were helpful and the store itself was pretty good. However, the futon we ordered took a month to get in and when it did, they forgot to call us and let us know we could pick it up. We opened it up, it was damaged and it was going to take another month to replace. After 4 or 5 phone calls they offered to partially refund our purchase. So far they are three weeks overdue on getting our money back to us and we have called and been assured of immediate payment three times. So far, we haven't seen any sign of our money ever reaching us though they have suppsedly delivered our payment order to accounting after nearly a month. The store itself isn't terrible but the customer support is hell.
I have read a couple of reviews on NFM and generally everywhere you look - the reviews are excellent, however, when I saw the two bad reviews listed on this site -- I had to respond! Nebraska Furniture Mart is BY FAR the best store to get quality furniture, appliances, DVD's, electronics, etc. I have lived in Omaha my entire life and cannot imagine not having NFM (or their Mrs. B's Clearance Center) for all of my home furnishing needs! NFM's prices and quality are SUPERB and this place prides themselves on EXCELLENT customer service. I (or anyone I have ever known) has NEVER been unhappy or dissatisfied with a purchase from here! Believe me, if you were unsatisfied -- they make it right!! I LOVE this store - and if we didn't have NFM - we would be stuck with places like Rod Kush - that will definitely "stick it to ya" in more ways than one! :) Hope this helpful!!!!
I want to advise people of a problem that we have had happen to us. Three years ago we bought a pair of reclina rockers (La-Z-Boy)and was told they were leather. Now one has a hole in it about the size of a quarter that is near the place your head would be..it has come apart like plastic wrap. Upon contacting La-Z-Boy I was told to look for this tag under the footrest. Upon reading this tag I find my recliners are made of vinyl with polyvinyl chloride coating. Now of course my warrenty is out (1 yr) but now we have spent all this money and in three years one of the recliners looks like it is 20 years old!! Don't be fooled like us!
Poor customer service. Not answering questions directly. Different stories given from customer service personel. Too manny changes in delivery dates. Unable to answer questions when asked.
I guess I expect more out of a big business that states they go on honest. If you listen to their on hold message it states that several times. I don't feel that I was dealt with with honesty or straight-forwardness. If I gave the kind of customer service at my job that NFM does to their customers I would have been fired. I didn't feel that the people answering the questions communicated in any way. I called several different people and would get a different story every time.
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