This Harvard Square stores specializes in the sale and service of fine watches and other timepieces. Try on some of the ... More
This Harvard Square stores specializes in the sale and service of fine watches and other timepieces. Try on some of the dozens of models from around the world that are contemporary, classic or funky in style. The repair experts will make replacement parts to get your timepiece back in working order. Engraving services and special ordering are also available.
Took watch there for minor repair. They really don't have the proper tools and the people working there are not quality or trained professionals. Please avoid them. Even for minor things like battery replacements, they will manage to mess up
I took a digital diving watch my mother gave me in for a new battery. When I got home, half the strap (never a problem before) fell off. Annoying, but I managed to fix it myself. A few days later the watch filled with water and the display malfunctioned. I took it back and they said that I had not told them that I wanted the watch (a diving watch!) to be waterproof after the battery was replaced! They wanted to charge me to repair it but I insisted that I wouldn't pay, and they agreed. A week later I went back, and they said they couldn't repair it. I took it home, with partially functioning dial, and as I got home, half the strap fell off again! They were patronizing, implying the watch - which had always worked well - leaked because it was cheap. I will never go there again or recommend the place to anyone.
Great location but very disappointing service. The store lacks organization and when a problem arises the manager/owner is unwilling to resolve the issue or even apologise.
The store may be under new ownership because this has never been a problem before.