For more than 50 years, this Downtown Crossing store has been repairing, replacing and rewinding classic watches and ... More
For more than 50 years, this Downtown Crossing store has been repairing, replacing and rewinding classic watches and timepieces. Servicing such names as Seiko, Rolex and Timex, it also has a huge inventory of replacement bands and straps. Whether you need a new battery for your digital wristwatch or your silver pocket watch cleaned, the Watch Hospital should be your first stop. It also sells new and used watches.
I went in to ask if they could replace a pin bar that broke on my buckle of my watch. Lady (rudely) said that if they had it's would be a couple bucks. I said fine and waited until they could see me.
Then the lady comes out from the back and says that I owe them at least $15 dollars for all the work they've already done for the watch, none of which they told me they were doing. Apparently they dismantled the buckle completely to fix something that wasn't broken.
After arguing that I never even asked for them to do any of that work and that I didn't want them to, they finally gave me back my watch, with the buckle loosed and missing more parts than when it had come into the store.
Went to the Watch Hospital this morning. Replacing my battery cost me $9.95 and it took about 5 minutes. The service was friendly and swift. There's nothing bad to say.
I work in Harvard Square and was considering the Swiss Watchmaker on Church st. However, they are much more expensive and you usually have to leave your watch and pick-up later.
I went to the Watch Hospital to get a vintage watch replaired. A Tech looked at it and said, "balance staff broken, no parts". and handed it back to me.
I went up the street to Colonial Trading, on Treamont street, who referred me to Minute Man Watch repair, which is just yards from the Watch Hospital.
The Tech there looked at my watch. He said that the balance staff was fine, the watch only needed a cleaning.
I can understand that the Watch Hospital would rather work on batteries and bands than fix a old watch, but to just blow me off was poor buisness...
For the past 3 decades they have replaced watch batteries and bands for me in record breaking time !
Quality, update selections -
Always pleasant & cheerful -
Honest expertise !!
Truly don't know how I would have managed without them through the years !! Thank you, Again & Again !
This place is phenomenal -- in and out in a matter of minutes. Last week I took a watchband to be repaired and two watches that needed batteries, and as always, the jobs were done in under five minutes for a very reasonable price. I love it.
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