Open Hours: Mo to Fr from 10:00 AM to 06:00 PM,Sa from 09:30 AM to 05:30 PM
If you're one of the millions of people who have unusually wide feet or suffer from one or more foot ailments, then you ... More
Edwin Case Comfort Shoes
If you're one of the millions of people who have unusually wide feet or suffer from one or more foot ailments, then you know that buying shoes can be a problem. Put an end to them at this great Coolidge Corner store, where they sell specialty shoes for men and women. Their contemporary designs are perfect for office or casual use, and there is something for even the most unusual foot. Those suffering from bunions or hammer toes should have a look at their selection of extra-comfortable deeper shoes.
I was in the store when a belligerent women tried to get a refund for her mother on a pair of shoes that was in wretched condition. The poor manager endured insult after insult,including the claim that the shoes were sold in that condition. and still offered a refund minus $10 dollars to appease this angry woman.
I don't know how he kept calm . He told me afterwards that had she been polite and honest he would have given a full refund and asked her to shop elsewhere inthe future
I recently brought in a pair of their shoes that wore out after a year of hard wear. They patiently explained to me that for fine quality leather shoes, that was about average, and that less expensive shoes wear longer, but don't nurture the feet as well.I knew they were right, but because I was still a little upset, they offered me a new pair for half price which I thought was quite decent.
Not long ago, I purchased a pair of SAS shoes from Edwin Case. There was a problem with the sole of the shoe. I took it back to Edwin Case, expecting good service from a local store. I found the opposite. No replacement was offered and I was almost accused of trying to pull a fast one. I was told "we do not need customers like you." Edwin Case apparently thinks that the customer is always wrong. I will not shop there again.
PS: SAS replaced the shoes.
I have been to Edwin Case shoe for over 70 years. My parents took me there. The last time I brought my wife for shoes, she is hard to fit, expecting good service. The two salesmen in the store at this time resembled new car salesmen. Making a hard sell. They insisted on putting a larger size on my wife's feet than was warrented. She had oversize shoes on her feet and needed the correct size. They didn't listen, didn't measure, insisted on one size too large. Since then she has had trouble with her shoes and is uncomfortable in them and they rub her toes because they are loose. She has been in and out of the hospital last year and this year for unrelated problems to her feet, and has been preoccupied with those problems, or we would have reported this earlier.
These jokers wanted me to buy shoes I detested, an ugly design for some young unschooled person. I turned them down in spite of their efforts. If I realized the problem with my wife's shoes, they would have been turned down then and there. We like SAS shoes, but they Must Fit Properly!!! I plan on writing to headquarters, if I can find their address, about those salesmen. SAS shoes are wonderful shoes and usually professional sales people are what I experience and expect.
I found Edwin Case for my Mother and now many years later I'm the customer. SAS is my main shoe however I've found other great shoes there. The knowledge of the sales people in terms of fitting is something you just don't find in stores anymore. Also, they are very prompt with special orders.
I always am able to find shoes. The salespeople are extremely helpful, not pushy, always available. The shoes are ridiculously well priced and comfortable. After years of trying big name shoe stores, I have found the place I can always count on...The shoes last and last and I just go back for more when finally it is necessary. No longer do I have to worry about finding shoes that are well made, comfortable, and affordable. AND this store is NOT just for older people!!
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