Not worth the rent
I am a current resident of this apartment area (unfortunately) and have been here nearly 1 yr. 4 months. I am anxious to find a new residence.
The management and maintenance for this apartment area are lacking in competence (to put it nicely). Not only does it take far too long for any repair issue to be attended to, but the office personal and maintenance staff (with few exceptions) are rude and argumentative as a rule. Frequently they forget to come out, and on one occasion they told me with 100% assurance that they had been to my place and fixed the problem (I had been home the whole day and not one person ever came over). One maintenance man even had the audacity to yell at me in my own apartment for "wasting his time" because he was unable to figure out what was wrong with my heating unit. The next day the maintenance supervisor came to look at the unit and were able to figure out the problem within minutes. When I complained to Lane Company management about the rude behavior, they did nothing.
Pests have been the worst nuisance, for the first 8 months I was here my entire building was overrun with ants. The dumpsters are overrun with rats, today there is a dead one in the middle of the driveway, but since it is a Sunday no one can come out to remove it, despite the fact there is a maintenance person on call 7 days a week, 24 hours a day, who lives on site. I never go near the dumpster at night (which is only a few steps from the laundry room and mail boxes) because the rats are typically all over the place.
The rent was a high when I first moved in and jumped dramatically when my lease renewed. Residents cannot choose their own gas company due to a contract with an expensive supplier, and the office recommend a "guy" to come "hook you up" with your cable. The "guy", as it turns out, is not authorized to be doing this. Comcast was completely in the dark as to who this guy was and why he would come to the apartment area to trouble shoot my new cable box since the "guy" is a salesperson who belongs behind his desk and not in the field.
I will admit there are some good amenities here (a fitness room with SOME working equipment), a tennis court and the place is dog friendly, but the problems with the old equipment (I was told it would be brand new when I first moved in, no wonder they wouldn't let me see my unit before I moved in), the pests and the utter lack of concern for residents on the part of the management far outweigh the few benefits.