Its prime Inner Harbor location, wide variety of offerings and friendly staff make this busy Baltimore institution a great place for first-time ... More
Its prime Inner Harbor location, wide variety of offerings and friendly staff make this busy Baltimore institution a great place for first-time visitors to get acquainted with the city's number one culinary attraction: the Blue Crab. The tasty crustaceans are served in many forms: Crab Imperial, crab dip, crab cakes. Other places may do individual dishes better, but Phillips does a lot of things very well. The decor may tend toward chrome-plated sterility, but the atmosphere is pure fun.
A Truly horrible experience.
1. Confusion and disorganization getting a table. It took about 15 minutes to be seated when it turns out that the restaurant is only a little more than 1/2 full.
2. Drink order taken but not received until after our meal arrived
3. Order not taken for at least 30 minutes
4. I had to get the silverware and napkins after the food was served
5. Appetizer took about 45 minutes to be served.
6. Side dishes not received until after we had finished our meal
7. Waiter saying to us constantly, "You are having a really bad experience here". Duh
We did get a free dessert.
Food was only okay, nothing special.
Most disorganized, poorly run restaurant I have ever eaten at.
A few days later I tried the "express" just to get a crab cake. Once again I perfect example of a highly disorganized and poorly run operation. It took 30 minutes to get my order. They did not forget, it just took them forever to put out each order.
I don't know how this place stays in business. DO NOT GIVE THESE PEOPLE YOUR BUSINESS.THEY DO NOT DESERVE IT.
After several visits to Phillips in DC I was expecting the same large selection of food and the pasta made to order creations. The Baltimore buffet location had a very limited selection (about 1/3 of the DC location). The food seem like it should have been at a $10 Chinese buffet and was defintely not worth the $26.99 per person they charged. The restrooms were filty. After a visit to the restroom my wife did not want to eat anymore. I overheard a couple of guys at the table next to us say don't go into the men's room. It is technically on the harbour but the only view from the buffet location is of Light Street traffic.
The only bright spot-the wait staff were very friendly and professional.
I went to Philips Harborplace yesterday. It was a terrible experience. The service was poor and slow, with the waitress trying overtly to push the more expensive dishes and recommend sides to pad the bill. Second, we went at noon, and were the second table seated for the day. However, they were out of the lobster special, didn't have snow crab or king crab, and didn't have clams. How could a restaurant be out of some of their "marquee" items at the start of the day? Also, the waitress didn't tell us that those items until after placing our order twice. First, she said they were out of the lobster. After re-ordering, she then came back and said they were out of the other items.
Also, this place has really gone down hill over the years. In the past, the location and ambience were great, with the food ok, and prices somewhat high, but acceptable. I think the competition from M&S Grill and other newer offerings have put the pressure on Phillips. Phillips has responded by raising prices and making everything ala carte, without improving the quality of food or service. For example, the sides are now offered "for the table." We ordered the roasted vegetables, which were presented in two small dishes like you get a side of cole slaw. The vegetables looked steamed and soggy, as opposed to grilled.
I won't go there again. M&S may look more expensive, but given my experience and the expensive menu at Phillips, it is worth it to avoid it next time.
We traveled 3000 miles for combined SPECIAL occasions (i.e. "80th" birthday - grandmother and college graduation - grandson). About 10/12 of us decided to visit the Baltimore Inner Harbor for brunch. It became one of the most memorable events of the entire trip. The wharf is awesome. Phillips' ambiance is plesantly
comfortable. The service was extremely good. And the food was supurbly priced based on the diversity of choices, quantity of portions and quailty of preparation and presentation. This was by far the best seafood buffet that we have ever discovered.
We are planning a return trip with our visit to Phillips Inner Harbor as the zenith of the trip.
While on a business trip to Baltimore, my goal was to eat as much seafood as possible! Although I don't think Phillip's had the best, the service made up for it. We had at least three different servers come to our table and "visit" with us. I asked to have a "Phillip's" wine glass to take home for my husband. A young lady checked and said they didn't sell them, but she gave me a "Phillips" hurricane glass. I was also able to buy a can of "Phillip's" seafood seasoning. I found my crabcakes to be very good...NOT a lot of filler. The wine was great and the service and view exceptional. I would definately return on my next visit.
The atmostpher at Phillips was nice but the food was not worth the price at all. I would NOT go back to and wouldn't reccomend it. The baked stuff shrimp was horrible and you only get about 8-10 average size shrimp, covered in some white sauce on a shell ( 4 or 5 per shell) for close to $20. Not including a drink or anything else. Also the fried shrimp platter was not all the great either. The portion size was poor, the shrimp wasn't all that tasty, for close to $20. I've had better seafood from Long John Silver at half the price.
We traveled to Inner harbor specifically to have seafood and went to Phillips as we had many times before always getting a good meal. Not this time,the salad was warm lettuce, not chilled, the crabcakes were mushy with alot of filler, the mussels were the tiniest ever and the service was horrible. One of the worst experiences I've had at a restaurant. The waiter we had was lazy and didn't even clear the dishes off the table. I don't think I'll ever eat there again.
If you are visiting Baltimore, or even a local, you must stop at Phiilips Seafood Restaurant at Harbor Place.
When you get there,
1. Ask to sit outside, if the weather permits.
2. purchase a Friends of Phillips card ($5)
3. order the Crab Cakes (broiled or fried)
4. have the waiter reccomend a bottle of wine
You will not be dissapointed, I had a blast and the crab cakes are perfect!
expect to spend $25-$35 per person, tip heavily!
On my last trip to Baltimore I made it a point to try crab cakes at every restaurant that we went to. Despite the fact that Phillips is not fancy and is known as a tourist trap I love the crab cakes. Even if you don't visit the buffet there is a little Phillips cafe in the downstairs corner of the plaza that serves a limited menu. The soups are excellent and the crab cake sandwich is awesome. Highly recommend the food, but the atmosphere is not upscale.
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