Worst travel agent here
By A Yahoo! Contributor, 6/21/07
DO NOT book thru Air tours in Chicago. Not once, but twice, we have been misinformed, misguided, and inspite of us locking in a fare, and paying with our credit card, they have not issued us our tickets. They have not charged the credit card, waited for the fares to go up in price, and then asked for extra money. Bad business tactics, and I will be reporting them to the better business bureau. Everytime we call them, they say everything is booked and all is ok. But then when we ask for an email with the information, we never get it. Just bad customer service, and horrible business tactics. i cannot believe they operate this way.