A national treasure that needs more respect
This was first on my list of Hawaii destinations and I can recommend to anybody. That said, be prepared to spend half a day, be crowded, and get pushed around a little bit.
My biggest complaint is that there just is not enough room for the crowds that come here. The museum is moving but needs more exhibits and much more space for moving around. There is little area for sitting and limited options for eating and drinking, which can be important when you're waiting 3-4 hours.
This is still an inspiring experience--I was pleasantly surprised by the quality and message of the film and this is simply a place all Americans should experience to honor those who served and continue to serve our nation.
Since some earlier reviews there is a bag check that works well and is reasonable in cost at $3. Since the bulk of visitors are quite well off, I would support a fee in line with the other major national parks to be used for upgrading facilities and improved visitor options.
As to the question of tour or car, we took The Bus option and it worked beautifully.