Didn't Get to Go on the Tour
By A Yahoo! Contributor, 8/26/11
My husband and I would have loved to take the Royal Circle Island Tour, but the bus never showed up at our pick-up location. When I called the company, a very rude woman informed me that they left without us because we didn't show up - at a different pick-up location than we had been given. We rescheduled our tour without a problem and confirmed the correct pick-up spot. Unfortunately, the bus didn't show up on that morning, either. When I called again, an equally rude woman (perhaps the same one?) told me that the tour had been cancelled. They never even attempted to call us to let us know, despite having been given our cell number and hotel and room number the previous day.
Although we were issued a full refund, I thought that the management should be made aware of these problems. When we returned home, I called again and spoke to another person, who was apologetic and promised to "look into it." Another man called me back and promised to get back to me within the day with an explanation. Unsurprisingly, no one ever called me back.
Thanks to E Noa tours, my husband and I missed out on a handful of things that we wanted to see on our first and probably only trip to Hawaii. Shame on them!